20 years
15 employees
60 clients
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Where Can I Find Reliable IT Support & Services for My Hollywood Business?

With so many IT support companies to choose from, it can be difficult for a Hollywood business to look past company descriptions to see what the IT Services provider actually delivers. Hollywood businesses need an IT support team that does more than offering them lip service. When investing their hard-earned technology budget, companies need to access a team of IT professionals with the skills to thoughtfully listen to their clients’ goals and assist them with achieving and maintaining their ideal IT working environment.

Palindrome Consulting is committed to actively listening to our clients’ needs to determine and meet their expectations. This foundation to thorough communication establishes a fruitful computer consulting partnership between the advisor and the client and is a critical first step to meeting a business’ outcomes.

10 Things to Look for in a Hollywood-Based Managed Services Provider

  • Availability
  • Fast Service and Response Time
  • Annual Budget Planning
  • Disaster Recovery Planning
  • Third-party Vendor Partnerships
  • Local On-Site Maintenance and Support
  • Daily Backups and Cloud Services
  • Security Testing and Monitoring
  • Employee Support
  • Proactive Maintenance

 

What Kind of Response Time Should I Expect from a Quality IT Support & Services Provider?

Though most Hollywood companies do not have staff working 24 hours a day, their computer networks do work around the clock. This means that not only do their servers work 24 hours a day, so too should their IT support providers. When choosing an IT Services firm, 24/7/365 availability is a key component. But there’s more to responsive IT support than simply knowing a technician is available at any hour of the day or night to take a phone call. Responsive IT support hinges upon not only listening to a customer’s current IT problem but also the quick resolution of it. Some IT providers forward call to a call center after hours, to be handled whenever the next technician is available.

Palindrome Consulting delivers a 90% first call issue resolution rate. We are committed to keeping our Hollywood clients updated until their issue is properly resolved. If these needs are not being met via our normal support channels, clients have access to escalate their concerns to our executive team.

We provide our clients with easy access to their data 24/7/365 and also utilize independent third-party specialists to monitor the availability of our services to ensure 99.99% optimal up-time.

Our protection services also safeguard our clients’ greatest asset: their professional information. We work closely with our clients to determine their desired level of data security and to protect it from unauthorized access and tampering.

Why Outsource Your IT Management?

Palindrome Consulting’s IT Solutions offer Hollywood businesses the following services:

Schedule your No-Obligation IT Assessment with Palindrome Consulting

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Palindrome Consulting
4.9
Based on 12 reviews
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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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