24 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

IT blogs are usually about determining the pedigree of a given IT company. What do they offer? How do they perform? What makes them different?

It’s easy to overlook your role in the process. Here’s the hard truth: you may not be getting the best ROI for your monthly fees in IT support, and part of the problem might be you. 

If you want to be a better IT client and maximize the return you get on your investment in IT services, make sure to keep the following three best practices in mind.

3 Best Practices For Ideal IT Clients

Are you doing your homework?

Ideally your IT company will take care of 99% of the work involved with maintaining and optimizing your IT environment. However, from time to time, you may have to perform a task here and there.

This is especially important at the very beginning when you are being onboarded. You generally have to fill out a lot of documentation to capture critical information such as passwords, domains, licenses, etc. 

Did you keep up with that homework? Even if your onboarding period is long past, are there still questions you haven’t answered?

It’s important to keep in mind that this may allow your IT company to justify a lower quality of service, or otherwise impede them in critical situations. Without all that information, they won’t be able to do their jobs as effectively as they’d like to. That’s why you need to be sure you’ve done everything you’re supposed to, and can let your IT company work the way they need to. 

Are you using all of their available services?

By fully engaging with the services they are paying for, you can unlock the full potential of your IT investments. IT companies offer a wide range of solutions beyond the help desk, such as IT consulting, managed services, cloud solutions, cybersecurity, and more. Each of these services is designed to address specific business needs and challenges, providing tailored solutions that can drive growth and efficiency.

Engaging with a broader range of IT services allows you to access customized solutions that align with their unique business goals. While the helpdesk provides immediate support for technical issues, other services can offer strategic guidance, proactive monitoring, and long-term planning. By leveraging these additional solutions, you can optimize your IT infrastructure, enhance security measures, and align technology with their overall business strategy.

Furthermore, technology is constantly evolving, and businesses need to stay ahead of the curve to remain competitive. By fully engaging with IT services, you can tap into the expertise and knowledge of IT professionals who are up-to-date with the latest industry trends and advancements. This enables businesses to leverage emerging technologies, implement innovative solutions, and gain a competitive edge in their respective markets.

Who is your point of contact?

It sounds simple, but we’ve had a lot of clients that can’t answer this question. Sure, you may have the direct number for the CEO of your IT company, but is that the most efficient way to get the help you need?

Probably not. More likely, your IT company has assigned a staff member as your point of contact. If you’re circumventing this person, whether out of convenience or otherwise, you’re likely adding minutes or even hours to the support process. 

The point is that if you engage with your IT company in the way that’s dictated by their core processes, everything will function more smoothly. 

Don’t Be A Bad IT Client

Fully engaging with the services provided by IT companies is essential for you to maximize the value of your IT investments. By going beyond the help desk and exploring the full range of solutions available, you can unlock tailored solutions, stay ahead of the curve, maximize efficiency, and proactively address potential challenges. 

Embracing a holistic approach to IT services enables businesses to leverage technology as a strategic asset, driving growth, and achieving long-term success in today’s digital landscape.


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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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