24 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Looking for Responsive IT Support in Fort Lauderdale?

Most Fort Lauderdale businesses rely heavily on their technology assets on a daily basis. Unfortunately, technology can be unreliable and is subject to disruptions from downtime, power outages, and other unplanned events. When a business’s technology fails, they need to know their IT support team will respond quickly to their call. Fort Lauderdale businesses that languish at the bottom of a busy repairman’s queue face losses.  Undoubtedly, it could permanently impact their business. Every lost working hour equates to lost revenue. In a society where people don’t like to wait, downtime could also lead to lost customers. The importance of reliable help desk support is paramount to the success of Fort Lauderdale businesses.

What Does Help Desk Support from Palindrome Consulting Cover?

Palindrome Consulting focuses on providing premium level Help Desk Services to our valued clients in Fort Lauderdale, Miami, and throughout South Florida. Our proactive IT strategies ensure that their IT infrastructure remains fortified and protected against clever attempts by cybercriminals to infiltrate their networks and systems for exploitation. This hands-on approach hinges upon the provision of continuous management, monitoring, and maintenance. It provides us with the opportunity to support an IT environment that is fully functional and optimized to support industry-specific workflow.

However, technology often fails, and when it does, Palindrome Consulting is there to troubleshoot and resolve the problem swiftly. We repair what is broken with an eye to permanent solutions rather than temporary fixes. We also assist our valued Fort Lauderdale clients with executive-level IT consulting. Particularly, we target technology-dependent issues that affect company objectives, expansion, and growth.

 Help Desk Support Benefits

Palindrome Consulting takes great pride in its Help Desk Services. We offer rapid response times to each of our valued customers’ IT concerns. Importantly, we are available to our clients whenever a problem arises. We make it our business to provide proactive IT solutions to prevent issues from taking root in their IT systems in the first place. However, if something does go wrong, we’ve got our clients’ back and are on the job to troubleshoot and resolve their technology woes. We understand that time is money, and no Fort Lauderdale business can afford to waste either. That’s why we are the Managed IT Services provider that is there whenever we are needed.

Our responsive and caring support experts are ready to:

  • Provide real-time answers to troubling IT questions
  • Lower employee frustration
  • Reduce unnecessary downtime
  • Promote an ideal IT working environment

Fully Functional IT Assets with Help Desk Services

Help Desk Services from Palindrome Consulting provide our customers with the confidence that their IT assets are in the hands of a professional team with the skill to keep their IT assets fully operational at all times. This allows our customers to experience true peace of mind and to devote themselves exclusively to the pressing needs of their business.

Submit a Request for Assistance Easily

Filing a Help Desk support ticket is quite simple. When something goes wrong, or an employee has a question, one of these three avenues may be contacted to submit a request for assistance:

  • Online client portal
  • Phone
  • Email

Once Help Desk receives a support ticket, we assign a technician to the project to resolve the problem speedily. With a large number of qualified IT technicians on staff, we are easily able to address and resolve our clients’ technology issues promptly. Though Palindrome Consulting does observe regular office hours, emergency Help Desk Support services are available to our Fort Lauderdale clients around the clock to ensure they have access to the help they need whenever they need it. Contact us now and get a free consultation.


Schedule your No-Obligation IT Assessment with Palindrome Consulting

Schedule Now

Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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