22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

How to Schedule Emails and Send Them at The Best Time

Microsoft Outlook Delayed Delivery There are several instances where one may need to schedule an email, rather than send it immediately. Most people time their email to: Send emails at the most appropriate time for clients, business partners,…

How Much Is Downtime Costing You?

[et_pb_section bb_built="1" _builder_version="3.22"][et_pb_row _builder_version="4.9.0"][et_pb_column type="4_4" _builder_version="3.0.47" custom_padding="|||" custom_padding__hover="|||"][et_pb_code admin_label="Downtime Costing Calculator" _builder_version="4.9.0" vertical_offset_tablet="0" horizontal_offset_tablet="0" z_index_tablet="0" box_shadow_horizontal_tablet="0px" box_shadow_vertical_tablet="0px" box_shadow_blur_tablet="40px" box_shadow_spread_tablet="0px"] Employee IT Downtime Cost downtime hours: x 29 minutes x 5 days week x 52 weeks = Downtime Hours…

Why the Colonial Pipeline Attack Should Be a Wake-Up Call to Small Businesses

Why the Colonial Pipeline Attack Should Be a Wake-Up Call to Small Businesses Securing a business or organization from IT threats is a continuous challenge, requiring IT security teams to continually monitor their infrastructure for incidents, quickly identify…

How to Tell if Someone Has Remote Access to Your Phone 

How to Tell if Someone Has Remote Access to Your Phone THIS IS A SELF HELP POST. PALINDROME CAN NOT HELP WITH THIS INFORMATION You lock your phone every time you're not using it and have activated a…

Is Your Business Continuity Plan Robust Enough to Support Remote Work Scenarios?

Is Your Business Continuity Plan Robust Enough to Support Remote Work Scenarios? Only a few years ago, the idea that half (or more!) of your staff could be working remotely was unlikely for most companies. Fast beyond 2020,…

Is Your Business A Target For China And Other Foreign States?

Is Your Business A Target For China And Other Foreign States? Staying aware of how cybercrime is changing around the world is more important than ever — without a true understanding of how cybercriminals operate, how can you…