22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Your IT is Your Business’ Health... We Can Help Take Care of It

Uh oh – your critical business systems are acting up again, and you aren’t sure what’s causing the problem. Fortunately, you aren’t caught up in this alone. There are those that can help you, just like a doctor would if you were ill. However, instead of calling your healthcare provider, you want to call a managed services provider.

When you don’t feel well, or something’s wrong, you visit the doctor’s office. They examine you, diagnose the problem, and prescribe a solution. This process has been in place for millennia. Much more recently, it was also adopted by a very different sector: the information technology industry.

When most people think about IT, their thoughts turn to a few stereotypes. They either think about the predictable phone calls to tech support that take forever and feel like they do little to move the recovery process along, or they think about the technician who comes in to repair something onsite, making a huge mess and causing a distraction. Naturally, this has made many business owners and users loath to call in IT services, preferring to make do as best they can with what they have. More often than not, this doesn’t end well for the business.

This phenomenon has led to a shift in the IT service industry that is now possible thanks to the improved technology we have today and the capabilities it provides us. Now, instead of trying to fix a problem after the fact, we work to avoid the problem in the first place.

Think about how many doctors spend a good portion of their office hours – it isn’t performing complicated surgeries and procedures on their patients. More often, it is spent checking up on their patients to make sure they’re remaining healthy. IT services now emulate this approach, saving everyone time and money by catching issues early.

This approach is referred to as managed services, and in many ways, it works even better for your IT than it does for your physical health.

For a predictable monthly fee, your technology is kept under the careful watch of your provider. This managed service provider, or MSP, can not only monitor your infrastructure remotely, they can often take action remotely to resolve the issue before it actually has an effect on your business’ operations. If that isn’t an option, your MSP can send out a technician to discreetly assist you at your location – much like a doctor making a house call would.

Also, just as a doctor can proactively prescribe scripts to be refilled, your MSP can proactively review and update your existing solutions to further improve your technology experience.

When you really consider it, a doctor’s purpose is to assist us in living as effectively as we can, despite the circumstances. Your MSP’s purpose is to do the same for your business’ efficacy by caring for your solutions. Reach out to Palindrome Consulting to find out how else an MSP’s services could potentially benefit your business, and maybe even schedule an appointment for your next check-up. Call 305-944-7300 today.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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