Uh oh – your critical business systems are acting up again, and you aren’t sure what’s causing the problem. Fortunately, you aren’t caught up in this alone. There are those that can help you, just like a doctor would if you were ill. However, instead of calling your healthcare provider, you want to call a managed services provider.
When you don’t feel well, or something’s wrong, you visit the doctor’s office. They examine you, diagnose the problem, and prescribe a solution. This process has been in place for millennia. Much more recently, it was also adopted by a very different sector: the information technology industry.
When most people think about IT, their thoughts turn to a few stereotypes. They either think about the predictable phone calls to tech support that take forever and feel like they do little to move the recovery process along, or they think about the technician who comes in to repair something onsite, making a huge mess and causing a distraction. Naturally, this has made many business owners and users loath to call in IT services, preferring to make do as best they can with what they have. More often than not, this doesn’t end well for the business.
This phenomenon has led to a shift in the IT service industry that is now possible thanks to the improved technology we have today and the capabilities it provides us. Now, instead of trying to fix a problem after the fact, we work to avoid the problem in the first place.
Think about how many doctors spend a good portion of their office hours – it isn’t performing complicated surgeries and procedures on their patients. More often, it is spent checking up on their patients to make sure they’re remaining healthy. IT services now emulate this approach, saving everyone time and money by catching issues early.
This approach is referred to as managed services, and in many ways, it works even better for your IT than it does for your physical health.
For a predictable monthly fee, your technology is kept under the careful watch of your provider. This managed service provider, or MSP, can not only monitor your infrastructure remotely, they can often take action remotely to resolve the issue before it actually has an effect on your business’ operations. If that isn’t an option, your MSP can send out a technician to discreetly assist you at your location – much like a doctor making a house call would.
Also, just as a doctor can proactively prescribe scripts to be refilled, your MSP can proactively review and update your existing solutions to further improve your technology experience.
When you really consider it, a doctor’s purpose is to assist us in living as effectively as we can, despite the circumstances. Your MSP’s purpose is to do the same for your business’ efficacy by caring for your solutions. Reach out to Palindrome Consulting to find out how else an MSP’s services could potentially benefit your business, and maybe even schedule an appointment for your next check-up. Call 305-944-7300 today.