23 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Cheaper Isn’t Always Better

If you’ve decided to hire an MSP, that’s fantastic. It’s a great choice to help you manage your information technology infrastructure for greater efficiency, productivity, and security – all for one flat-rate monthly fee. They offer a range of services at a price that’s affordable for the average business. But here’s the thing… We’ve seen far too many businesses in the area get burned in their effort to find the cheapest MSP possible. Typically, c-level executives are drawn to the proactive approach of managed IT services wherein they can rest assured knowing their systems are monitored, maintained, and protected all the time. But they’re also drawn to saving money. Naturally, who isn’t?

Why You SHOULDN’T Try to Save Money on Your Managed IT Services…

Look, we’re not saying to go with the most expensive MSP out there. So what ARE we saying? In the simplest terms, don’t choose based on price – and at all costs, don’t choose the cheapest possible MSP you can find. You depend on your technology for virtually all aspects of your business, and in turn, you need to make sure it’s taken care of properly. Unfortunately, a very cheap MSP can’t possibly do the best job. Why not? Here’s a few reasons:

  • They’re not investing in the best tools: If they’re able to charge a ridiculously low rate, chances are, they’re not investing in the best tools to monitor, manage, and secure your environment.
  • They’re more likely to work sloppy: Unfortunately, if they’re charging a low rate, they’re likely paying their staff a low rate, too. Sure, some people have great work ethic regardless, but some don’t.
  • They’re less capable of communicating: It’s more than likely they’re bringing on a whole host of clients at such a low rate, which means they’re going to drop more balls and communicate less than you need.
  • They’re more likely to hire remote, overseas workers: This is fine, except if you need onsite support in a timely manner or even remote support that’s performed in your time zone when you need it most.

So what SHOULD you look for, if not price? Naturally, all MSPs provide similar services. If they’re not providing the following, take them off your list immediately:

  • Remote monitoring
  • Regular maintenance
  • Cybersecurity
  • Help desk services
  • Managed IT services
  • Mobile device management
  • Strategic technology planning
  • Data backup and business continuity
  • Network planning and/or configuration

Aside from paying attention to their services, here’s our recommendations on what to look for in an MSP:

  • A proven track record of helping businesses operate more efficiently wherein they’re able to provide you with case studies, testimonials, and ultimately, current clients willing to speak with you.
  • A team of skilled professionals who are local and certified to show they’re up-to-date on the latest technologies. They should undergo regular training to stay current and well-versed.
  • A focus on cybersecurity because nowadays, cybersecurity is vital. You need a multi-layered approach with industry-leading solutions designed to protect all entry points into the network.

Palindrome Consulting Might Not Be the Cheapest, But We’re the Best Value for Your Hard-Earned Money. Talk with Our Team of Fort Lauderdale IT Services Experts Now. Call (305) 944-7300.

Like this article? Keep reading:

Understanding IT Security Threat Mitigation

What Options Are Available for IT Services in Fort Lauderdale

Cloud Security for End-Users: Is the Cloud Safe to Store Your Data In?

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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