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In business today outsourcing your IT management or project management is routine. It wasn’t always so. For the first couple of decades of IT for business, that was the only way you were going to get a piece of technology up and working again without massive capital investment. Today, we will take a look at the break/fix method to IT management and how it is far more expensive than you may think.

Break/Fix
For the business that depends on a number of different computers, networking equipment, and other technology, it can be a challenge keeping all of it working for you over any period of time. Components fail, business’ needs change, and innovations in technology present different (often better) opportunities. When something breaks, you fix it, it’s as simple as that. In IT this is called the break/fix model.

The break/fix model to IT management is precisely the same method that you use with your car. Your car breaks, you take it into the shop, they fix it, you take it home. Sometimes there is enough wrong with your machine, or the break/fix technicians are so busy, that you have to leave it for a number of days. This is not ideal, obviously. It’s one thing to not have a car for a few days as there are definitely options in which to get around while your car is in the shop. If you business’ server is broken, however, the time that it takes to get something fixed is all downtime; and, it is expensive.

Downtime
Just how expensive is downtime? There are all types of figures bantering around, but the cost of downtime is specific to your business. If you run a small five-chair hair salon and your point-of-sale computer goes down, it may hinder your ability to conduct business as you normally would (e.g. you may not be able to accept payment cards), but it’s not going to stop you from cutting hair.

If you run a 40-person design firm and your server breaks, however, then you are in a real bind. If you don’t have a contingency, you might as well send everyone home for the day, because every dollar being spent on payroll is probably going to not yield much productivity.

You may be thinking, “what are my options? If technology is going to fail at some point anyway, how can I keep downtime from happening?” The answer is by outsourcing your IT management. Companies like Palindrome Consulting can do a lot of things to keep your organization’s downtime to a minimum.

Outsourcing
When you outsource your IT, you aren’t reacting to broken technology any longer – you are being proactive. Palindrome Consulting’s technicians remotely monitor your network and infrastructure around the clock using state-of-the-art monitoring and management tools. With these tools’ built-in automation, we are able to keep a constant watch over all of your technology investments.

This provides a degree of foresight. There are very real signals when any piece of technology is trending toward failure. Most of the time, our certified technicians can make adjustments and keep your technology working properly, but if a failure is imminent, we know it. This gives you the time you need to put your contingency plan in action BEFORE you see any downtime.

Additionally, our technicians are experts at dealing with IT for business. This puts them in the position to find you the right solutions at the right price, and the experience needed to implement major IT alterations proficiently. The best part is that this service is billed as a flat monthly rate. Instead of trying to drum up the money to pay for IT support, you have a figure that is predictable for a reliable service.

While it true that you are going be paying to fix your broken IT, partnering with Palindrome Consulting can present you with many more options. We keep your technology working better longer, we reduce or eliminate downtime, and we provide all of this as a service. Call us today to start reducing your IT costs and downtime at 305-944-7300.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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