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This Scammer Raid Proves Just How Useful Monitoring Can Be

It can be easy to underestimate the importance of monitoring your solutions, to adopt an “out of sight, out of mind” mentality. However, the benefits of persistent monitoring were recently thrust into the spotlight, when 24 spammers were arrested in October by the Delhi Police’s cyber cell for impersonating Microsoft support staff and duping American citizens.

With the assistance of Microsoft’s Digital Crime Unit (based in Redmond, Washington, USA, and with offices around the globe) the authorities were able to leverage data analytics in order to bust multiple companies with illegal call centers. These call centers were running a tech support scam that targeted American Microsoft Windows users.

Typical of a tech support scam, the employees at these call centers would first send their targets a fraudulent notification that claimed that their systems had malware on them. They created websites to further convince their targets of their legitimacy. When a victim called the number provided, the cybercriminals would charge them a sum anywhere between $100 and $500 to “remedy” the apparent issue.

The scammers would steal data and install malware once they were given access.

It was through monitoring that an employee of Microsoft India, Nripenda Kashyap, was able to identify and report these activities to the DCU. His actions ultimately led to 10 call centers being raided and the arrest of 24 people, the owners of these businesses included.

There are a few lessons that you can take from these events.

First, you need to remember that no major technology company, like Microsoft, is ever going to reach out to you and inform you that your device is having issues. The only exception is if you’ve enlisted a service provider like Palindrome Consulting to actively monitor your computers and other devices. Otherwise, you’re essentially on your own.

Second, having your own IT monitored isn’t something that you should postpone. Tech support scams like these claim $1.5 billion each year from 3.3 million users (and that’s according to a lawsuit that the DCU filed… in 2014) While you may see the dozens of errors that your computer tracks as some kind of catastrophe, a professional IT resource will be able to tell if something is actually wrong.

When you do elect to have your devices monitored and maintained, try reaching out to us. We’ll work behind the scenes, actually preventing issues before they happen and identifying and mitigating threats.

If you’re interested in learning more about our services, including our remote monitoring and maintenance solutions, reach out to us at 305-944-7300.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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