24 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

7 Tips to Take Control of Your PII

It is remarkable how much trust people have in Internet-based companies. Not just that they will fulfill the expectations placed on them, but that people routinely provide extremely sensitive information to these companies without thinking for a second…

This Scammer Raid Proves Just How Useful Monitoring Can Be

It can be easy to underestimate the importance of monitoring your solutions, to adopt an “out of sight, out of mind” mentality. However, the benefits of persistent monitoring were recently thrust into the spotlight, when 24 spammers were…

Why Smart Cities May Not Be a Smart Idea Just Yet

As of this point, the vast majority of our experience with the Internet of Things has been on a small scale - accessories and appliances that connect to the Internet to gain some added functionality. This technology can…

In Business, What’s the Differences Between Intelligence and Analysis?

There’s a big difference between running a smart business and making smart business decisions, although one could say that one contributes to the other. More businesses than ever before are looking to their data to create better opportunities…