22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Chances are, you most likely view your vendors as a necessary evil. While you have to work with them to get thethings that your business needs to function, it’s hard to not think of everything else that could be accomplished in the time you spend dealing with them. Unfortunately, there are even more costs to dealing with vendors that you may not have considered.

For example, let’s assume you’re in the market for a new piece of business software, but you aren’t sure what your available options are. You’ve done some research online, but you’d really rather talk to someone one-on-one to understand what is potentially available to you. While your conversation seems promising at the start, you soon realize that it has continued far longer than it should have. Making matters worse, it turns out that the solution isn’t the right fit, meaning that you just wasted valuable time for essentially nothing.

For a moment, let’s take a step back and assume that you don’t realize what a poor fit the new solution is until it’s already been implemented. You don’t want to waste your investment into it, so you seek out support from the provider. Before you know it, you’re spending more time than ever trying to sort out issues with your provider, playing phone tag and composing emails to them as you try and explain your situation, so it can be fixed.

Going through this for one solution would be bad enough – just think what it would be like to go through it for each one you leverage. Do you really have that much time to waste?

Plus, each vendor will have their own set of particular contacts and a preference for how you get in touch with them. Don’t you have enough to deal with without keeping track of each vendor and their offering for you, plus all of their points of contact?

Of course, you do, which is why you could benefit from a vendor management strategy from Palindrome Consulting. We’ll keep track of your solutions and contacts and handle your wishes on your behalf.

We’ll also keep careful documentation of every detail of your arrangements – which vendors you use, the software you have licensed, and the devices you have at your disposal – and take over their management on your behalf. Therefore, the number of contacts you ever need to reach out to concerning your vendors is one, without the chance of being put on hold or just told to repeat the same troubleshooting tasks you’ve already gone through. Rather, one of our technicians will be able to access the information they need to expedite your support process, getting you back in business with minimal time wasted.

To make a long story short, with Palindrome Consulting’s vendor management services, you’ll only ever have to call one trusted source to resolve any of your technology and support needs. Give us a call at 305-944-7300 for more information.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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