22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Palindrome Consulting Minimizes Fort Lauderdale Law Firm’s Downtime During A Server Crash

The server is the backbone of an IT environment. While many businesses today have opted to outsource their server needs via the cloud, hosting your infrastructure onsite is still a requirement for many organizations.

That’s why servers need to be taken care of. Careful maintenance, management of updates, and tracking of its lifecycle are critical for an organization’s uptime. Nonetheless, you always run the risk that something can go wrong.

When something goes wrong with your server, you need to be able to call someone for fast and effective help. When this Fort Lauderdale law firm recently encountered trouble with their onsite server, they knew they could rely on Palindrome Consulting.

When Their Server Crashed, This Fort Lauderdale Firm Called Palindrome Consulting

This firm got in touch with us because they needed our help right away. The motherboard on their on-premises host server had failed, and they needed someone to figure out what was wrong.

A Palindrome engineer went on-site to assess the situation directly. In their assessment of the hardware failure, they determined that Dell would need to handle the fix. We opened a ticket with Dell on the firm’s behalf to ensure the process would begin as quickly as possible.

At the earliest, Dell would be able to fix the problem the next day. In the meantime, however, this firm needed to get back to work.

How Did Palindrome Consulting Limited This Fort Lauderdale Firm’s Downtime?

In order to help this firm get back to work while they waited on support from Dell, we began restoring their data access using a local backup and disaster recovery (BDR) appliance that we had previously installed.

We booted up a recent backup of their host server on the appliance and brought all five servers back online. This allowed their staff to get back to work for the remainder of that business day and the next day, even while Dell resolved the server issue.

After Dell had fixed their server the next morning, we continued to run their systems off the BDR appliance. Once the business day had ended, we then moved all their data to the newly fixed server without interrupting their processes.

Palindrome Consulting Keeps This Fort Lauderdale Law Firm Productive

Thanks to our expert support, this firm was able to get back to work with only a few hours of downtime, in spite of a resolution process that took two full business days. We continue to care for their entire IT environment, ensuring their server and other IT assets are reliable around the clock.

Backup and disaster recovery processes like this one are included in our comprehensive managed services, ensuring our clients aren’t affected by hardware failure or unnecessary downtime. To discover more about our disaster recovery services, get in touch with the Palindrome Consulting team.

Schedule your No-Obligation IT Assessment with Palindrome Consulting

Schedule Now

Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
Next Reviews
js_loader