24 years
97.9 Customer Satisfaction Score
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97% Resolved within SLA Goal

Palindrome Jumps Into Action On Saturday Night

IT support is a critical element of any organization’s success, and the demand for professional IT support services has increased significantly over the years. Advancing technology has made it easier than ever to maintain an online presence for traditional brick and mortar businesses and entirely virtual companies.

With organizations becoming increasingly dependent on technology for their daily operations, many businesses are also discovering the need for better IT support. IT issues such as cyber-attacks, server crashes, system crashes, and network troubleshooting are inevitable and can occur at any time.

While your organization may have an in-house IT team, they may not have the flexibility to fix issues that occur in the middle of the night or on the weekend. In addition, in-house IT teams typically have a daily workload that fills their schedule. Therefore, dealing with issues that take their time away from their planned duties can be challenging and also cause delays to critical scheduled projects.

Palindrome Jumps Into Action On Saturday Night

Why 24/7 IT Support is Essential?

In today’s competitive world, nearly every business is attempting to expand its customer base through a digital presence. Additionally, the workplace environment is changing rapidly, with more companies using technology that supports remote working and hybrid offices.

The technology used by any organization can be affected by unplanned and unexpected issues, including hardware, software, or connectivity problems. Unfortunately, you never know when a technology issue will occur and cause your organization to grind to a halt. Partnering with a professional IT service provider that provides true 24/7 support can give peace of mind by ensuring that when an IT issue occurs, you have the ability to find a solution quickly.

Cybercrimes and cyber attacks are an increasing threat to the operations of small and mid-sized businesses. While cyberattacks against major corporations and government networks grab the headlines, ransomware attacks against small and mid-sized organizations have grown exponentially over the past few years. Without proper precautions and an effective response plan for if and when an attack occurs, your data and your entire organization are at risk.

When faced with technology issues or malicious actors, your organization needs a reliable solution fast. Unfortunately, whether your network is affected by a technology issue or you fall victim to cybercriminals, the longer it takes to resolve it, the more it can harm your reputation.

Partnering with a professional IT service provider can help to ensure that your business runs smoothly and earns your client’s trust. 24/7 IT support service can take your organization to the next level by limiting downtime and providing enhanced security that enables you and your team to focus on your core business.

Palindrome Jumps Into Action On a Saturday Night

At Palindrome Consulting, we are committed to providing our clients the services and support they need to help their organization grow and be successful. Our IT experts offer clients genuine 24/7 support and are always prepared to help when they need it.

While other IT companies in South Florida may not be worried about their client’s success and are out enjoying the weekend, the team at Palindrome Consulting is on the job, even on a Saturday night.

For instance, on a recent Saturday night, we received a message from one of our co-managed clients asking for some emergency assistance. The organization had received an email from a malicious actor showing screenshots of their directory structure on the server.

A security breach of any type can have severe consequences, and two of our senior-level engineers immediately responded to assess the threat. After a thorough forensic investigation, our team found that while the cybercriminal was able to get into the system, the security tools that we had in place worked perfectly and neutralized the threat.

Our security experts determined that the breach occurred through an open terminal service port. The port had been opened by in-house IT to facilitate adding to the system and logging in a few new users working remotely. Unfortunately, the perpetrator was able to fish credentials from one of the users and log in via that open port.

Upon further review, our team discovered that the cybercriminals had stolen the credentials on Friday. But after going through all of the system logs and firewall logs, there was no data extracted, and no information was lost or ransomed. Our endpoint protection tool stopped the perpetrator’s attempt to launch a ransomware attack. Additionally, our firewall blocked any data flow outside of their network, so the perpetrator could not extract any data.

Why You Should Choose Palindrome Consulting For Your IT Support

At Palindrome Consulting, we have the resources, knowledge, and skill to provide your organization with the 24/7 support you need. We have a dedicated team of IT experts that constantly monitor your network and provide a rapid response when you have an issue. In addition, we will help protect your system by detecting and remedying any system vulnerabilities that have the potential to cause damage.

When you partner with our team, you have full access to the premier technical support team in South Florida. Our team is committed to providing clients with the best customer service possible, which helps you retain your customer base. In addition, we will help develop a cost-effective strategy that fits your needs and budget while protecting your network and data and decreasing downtime.

At Palindrome, our mission is to achieve customer satisfaction and protect your organization from cyber threats and incidents. We offer our clients unlimited IT support and are always available to help. Our dedicated team ensures that you have the tools and resources to ensure that your network performs optimally and issues are resolved quickly.

IT support is the backbone of any organization. As the use of technology and the risk of being the victim of cybercriminals continue to grow, IT support is more vital than ever. Your in-house IT staff handles the day-to-day operations of your network. While they may be capable of troubleshooting and fixing network issues, partnering with the IT experts at Palindrome Consulting will ensure that you and your IT staff have the technical support needed to handle any problem, whether during regular business hours or late on a Saturday night.

Contact us today to learn more about how our team can provide you with the IT support that your organization needs.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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