Businesses who have been on the receiving end of unresponsive IT support know how frustrating it is to be left hanging when help is needed the most. Today’s businesses depend on their technology to complete their daily workload. Technology failures cost businesses both time and money. When things go wrong, business owners need to know that their request for help will be attended to in a timely manner.
Palindrome Consulting applies its focus to delivering a comprehensive suite of Reliable IT services to assist our valued customers with achieving an IT infrastructure that supports the achievement of their goals. We believe the most effective approach to maintaining a secure and optimized IT environment is through the implementation of proactive measures that fortify security and prevent downtime to keep our clients on the job instead of sidelined by technology disruptions and failures.
Palindrome Consulting bases its reliable IT Services offerings on a holistic suite of proactive IT strategies and solutions custom-designed to provide each of our valued customers’ with their ideal IT working environment.
The professional technicians at Palindrome Consulting provide our valued clients with the following IT support options to help them harness the power found within their internal IT and cloud assets.
Though most companies do not have staff working 24 hours a day, their computer networks do. This means that not only do their servers work 24 hours a day, so too should their IT support providers. When choosing a Managed IT Services firm, 24/7/365 availability is a key component. But there’s more to responsive IT support than simply knowing a technician is available at any hour of the day or night to take a phone call. Responsive IT support hinges upon not only listening to a customer’s current IT problem but also the quick resolution of it. Some IT providers forward calls to a call center after hours, to be handled whenever the next technician is available.
Palindrome Consulting delivers a 90% first call resolution. We are committed to keeping our clients updated until their issue is properly resolved. If these needs are not being met via our normal support channels, clients have access to escalate their concerns to our executive team.