23 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Where Can I Find a Reliable IT Services Team that Will Respond Quickly to my Business’ Needs?

Businesses who have been on the receiving end of unresponsive IT support know how frustrating it is to be left hanging when help is needed the most. Today’s businesses depend on their technology to complete their daily workload. Technology failures cost businesses both time and money. When things go wrong, business owners need to know that their request for help will be attended to in a timely manner.

Palindrome Consulting applies its focus to delivering a comprehensive suite of Reliable IT services to assist our valued customers with achieving an IT infrastructure that supports the achievement of their goals. We believe the most effective approach to maintaining a secure and optimized IT environment is through the implementation of proactive measures that fortify security and prevent downtime to keep our clients on the job instead of sidelined by technology disruptions and failures.

Five Reasons Why Businesses Need Reliable IT Services

  • Targeted technology spending to maximize impact
  • Improved business focus
  • Access to cutting-edge technology assistance
  • More efficient workflow processes
  • Fewer security risks

What Services Does Palindrome Consulting Offer My Business?

Palindrome Consulting bases its reliable IT Services offerings on a holistic suite of proactive IT strategies and solutions custom-designed to provide each of our valued customers’ with their ideal IT working environment.

Among the services we offer are:

  • Managed IT Services
  • Hardware and Software Procurement
  • Help Desk Services
  • Strategic IT Consulting
  • Cybersecurity Solutions
  • Business Continuity Services
  • Healthcare IT Services

How Can I Get More from My Business Technology?

The professional technicians at Palindrome Consulting provide our valued clients with the following IT support options to help them harness the power found within their internal IT and cloud assets.

  • Budget-Friendly Monthly Costs Available on a Subscription Basis
  • Advanced Cybersecurity Measures
  • Easily Scalable Services with No Minimum Monthly Commitment
  • Proactive IT Maintenance
  • Rapid Response Times to Employee Questions
  • Executive-Level IT Consulting to Assist with Strategic Decision Making

What Response Times Should I Expect from a Quality & Reliable IT Services Provider?

Though most companies do not have staff working 24 hours a day, their computer networks do. This means that not only do their servers work 24 hours a day, so too should their IT support providers. When choosing a Managed IT Services firm, 24/7/365 availability is a key component. But there’s more to responsive IT support than simply knowing a technician is available at any hour of the day or night to take a phone call. Responsive IT support hinges upon not only listening to a customer’s current IT problem but also the quick resolution of it. Some IT providers forward calls to a call center after hours, to be handled whenever the next technician is available.

Palindrome Consulting delivers a 90% first call resolution. We are committed to keeping our clients updated until their issue is properly resolved. If these needs are not being met via our normal support channels, clients have access to escalate their concerns to our executive team.

Schedule your No-Obligation IT Assessment with Palindrome Consulting

Schedule Now

Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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