Need An IT Company With A Stronger Skill Set?
The current shortage of skilled IT employees, coupled with a rise in demand for recent skills to match new technology, has seen more firms contract IT managed services providers. Increasing cybersecurity threats are also putting a higher demand for IT skills that internal IT teams may lack.
This has lead to organizations opting for co-managed IT services. Let’s explore the benefits of co-managed IT services for internal IT teams in South Florida.
Round-the-Clock IT Coverage
Your technical support team will be available round the clock. This eliminates the need to call back your internal IT team when they are out in the field, on holiday, or after their official working hours.
Your internal team can enjoy flexible schedules, such as working remotely, like employees in other departments, as the contracted team handles services needing long or odd working hours. This removes the conflict between the organization and your IT team for violation of their working schedules.
Access Top-Tier IT Expertise
Most businesses hire IT employees with general skills. When you need specialized skills, such as cloud or cybersecurity management skills, you may contract a co-managed IT company.
As your internal team works alongside the specialized external IT team, they will gain more knowledge to help them manage your systems and infrastructure. If your contract mandates the external IT team to offer training, the internal team benefits significantly from that knowledge transfer. Implement structured skill gaps identification and training sessions for your IT employees.
Access to Expensive Tools
Small and medium-sized organizations may not afford some security tools, backup designated routers (BDR), and remote monitoring management (RMM) tools. However, your co-managed IT service provider may have these tools and may offer them to you cost-effectively.
Co-managed IT service providers may get volume licensing to provide these tools at lower rates. This makes them more affordable to their customers as opposed to when individual firms buy them.
Your co-managed IT services provider may custom some solutions to suit your need, reducing your IT costs, and the time it takes to deploy them. Your internal IT team may not know about the IT solutions with scalability features. Besides, a co-managed IT service provider may get and offer them at a cheaper cost since they may be buying in bulk.
Tasks such as software patches, system upgrades, regular maintenance, and help desk calls may seem basic. You may not find any problem assigning them to your internal team. However, they may be taking a lot of their time, taking them from their core tasks.
This may reduce productivity as they answer calls from different users to troubleshoot IT problems, install software, or upgrade antimalware solutions. Turn these tasks over to your co-managed IT services provider for your internal team to concentrate on tasks that are more productive.
Your co-managed IT team may also help with IT services as your internal IT team focuses on a project on one of your sites. The co-managed team also helps research new infrastructure and IT solutions and furnish the internal team with the right data to help in deploying new technologies more quickly.
Boost Your Cybersecurity
Cybercriminals are finding new vulnerabilities to exploit each day. To keep up with the increased threat, you may need to rely on your co-managed IT services provider.
A co-managed IT team works with different organizations across different industries. They have more exposure to cyberattack incidents from which they pick lessons on protective measures, how to recover after an attack, and reduce your downtime.
In addition, because they are constantly being asked to implement cybersecurity solutions, they may have more updated skills than your internal team. Letting them handle your cybersecurity infrastructure increases your uptime.
With more uptime, your employees are more productive, you do not lose business opportunities, and you earn your clients’ trust as a reliable organization. This may position you as a competitive leader in your industry and place you among organizations where employees are motivated and happy to work.
Develop and Implement Your IT Strategy
A co-managed team may help you develop and implement your IT strategy better than when you try doing it on your own. The team may have more expertise and experience, having helped several other companies on similar projects.
They are likely to know what works and what doesn’t. For instance, they will tell you when you need a mobile app or implement the newest security solutions. They may also be more aware of cybersecurity threats and solutions needed to address them.
Besides, you will get access to top-tier IT solutions cost-effectively. The team may know the IT solutions with scalability features to let you access what you need and scale up as your organization grows. Without the co-managed IT team, you would have to buy a full range of solutions you do not need.
Control Over Your IT Services
With co-managed IT services, you can decide the services you want to outsource and those you want to manage in-house. Consider the skills levels of your internal team to determine the skills you want to outsource.
You may also outsource when you have a demanding project, such as shifting to cloud services. In that case, you outsource the on-demand skills and scale down when you complete the project. You may also outsource some IT services when you are understaffed.
Better Focus on Your Business Strategy
When you offload your IT service management to your managed services provider, you have more time to focus on your business strategies. This allows you to grow your business and, at the same time, enjoy better IT services.
Do you want to contract a top-rated managed IT service company? Contact Palindrome Consulting. Since 1999, Palindrome Consulting has been helping small and medium-size businesses get the most out of their investments in IT.
We are committed to offering state-of-the-art IT services, products, and support that put our clients ahead of their competitors and help them achieve greater success. We provide fully tailored solutions and recommend hardware and software that suit your business. Contact us today for a free instant quote.