Here are a Few Signs of a Great Managed IT Service Provider
Once you’re sold on the benefits of managed IT services, it’s time to start searching for the right technology provider. Naturally, you’re looking forward to paying a flat-rate monthly fee for all of the services and support you need. You might be tempted to choose the most affordable MSP out there, because after all, they’re all providing the same services anyway. But that’s not always the best approach. Sure, MSPs provide similar services to one another. However, it’s in the WAY they provide those services that makes them unique. The methods, processes, and people behind the services they offer are incredibly important. In fact, they can make or break your ability to operate more efficiently.
There’s a lot of due diligence to do before you sign an agreement. You need to make sure you’re choosing the right MSP for you. Here’s 5 signs of a great MSP to keep in mind:
1. They have a strong focus on cybersecurity
Cybersecurity is more important than ever before as threats become more coordinated and sophisticated each and every passing day. You need an MSP that places an emphasis on cybersecurity with the right tools, technologies, and processes to keep you safe from hackers looking to infiltrate your network and steal your sensitive data. They should provide more than anti-virus software and firewalls – offering a multi-layered approach instead.
2. They listen and learn about you
During your meetings with any potential MSPs, pay attention to whether or not they’re listening to you or trying to make a sale. A great technology partner focuses on learning all about you – your challenges, objectives, goals, etc. This means they’re not looking to make a sale, but instead, figure out if they’re able to help you with your unique situation. Don’t choose an MSP that speaks more than they listen.
3. They have proven experience working within your industry or learning new industries
This is especially true if you’re operating in a highly regulated industry as you’ll need assistance adhering to various regulations and data privacy laws. Make sure you’re asking about any other clients they currently have in your industry, and if possible, if you can speak with them over the phone or via email to confirm their experience. You’ll need an MSP that knows or is willing to learn your industry’s pain points.
4. They offer transparency within their agreement
Take a look at the agreement they’re proposing carefully before you sign. Make sure it appears to be transparent in terms of any response times, pricing breakdown, etc. If you have questions, feel free to ask and investigate further. You don’t want to end up signing an agreement that isn’t transparent, then paying a ton of hidden fees every month. Ask about potential fees for various items, such as moving to the cloud or after-hours support.
5. They stay up-to-date on technology advancements
Many MSPs claim to stay up-to-date on technology advancements. After all, that’s their job. But ask them HOW they’re keeping up. Do they prioritize training and/or certifications with their preferred technology vendors? How do they stay ahead of cybersecurity threats? Do technicians undergo some sort of process to keep their skills current? Don’t hesitate to ask how they’re improving on a regular basis.
Talk with Our Team of Fort Lauderdale IT Services Experts Now. Call (305) 944-7300. Palindrome Consulting is Here to Help You Achieve Greater Efficiency Throughout Your Business.
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