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Here are a Few Signs of a Great Managed IT Service Provider

Once you’re sold on the benefits of managed IT services, it’s time to start searching for the right technology provider. Naturally, you’re looking forward to paying a flat-rate monthly fee for all of the services and support you need. You might be tempted to choose the most affordable MSP out there, because after all, they’re all providing the same services anyway. But that’s not always the best approach. Sure, MSPs provide similar services to one another. However, it’s in the WAY they provide those services that makes them unique. The methods, processes, and people behind the services they offer are incredibly important. In fact, they can make or break your ability to operate more efficiently.

There’s a lot of due diligence to do before you sign an agreement. You need to make sure you’re choosing the right MSP for you. Here’s 5 signs of a great MSP to keep in mind:

1. They have a strong focus on cybersecurity
Cybersecurity is more important than ever before as threats become more coordinated and sophisticated each and every passing day. You need an MSP that places an emphasis on cybersecurity with the right tools, technologies, and processes to keep you safe from hackers looking to infiltrate your network and steal your sensitive data. They should provide more than anti-virus software and firewalls – offering a multi-layered approach instead.

2. They listen and learn about you
During your meetings with any potential MSPs, pay attention to whether or not they’re listening to you or trying to make a sale. A great technology partner focuses on learning all about you – your challenges, objectives, goals, etc. This means they’re not looking to make a sale, but instead, figure out if they’re able to help you with your unique situation. Don’t choose an MSP that speaks more than they listen.

3. They have proven experience working within your industry or learning new industries
This is especially true if you’re operating in a highly regulated industry as you’ll need assistance adhering to various regulations and data privacy laws. Make sure you’re asking about any other clients they currently have in your industry, and if possible, if you can speak with them over the phone or via email to confirm their experience. You’ll need an MSP that knows or is willing to learn your industry’s pain points.

4. They offer transparency within their agreement
Take a look at the agreement they’re proposing carefully before you sign. Make sure it appears to be transparent in terms of any response times, pricing breakdown, etc. If you have questions, feel free to ask and investigate further. You don’t want to end up signing an agreement that isn’t transparent, then paying a ton of hidden fees every month. Ask about potential fees for various items, such as moving to the cloud or after-hours support.

5. They stay up-to-date on technology advancements
Many MSPs claim to stay up-to-date on technology advancements. After all, that’s their job. But ask them HOW they’re keeping up. Do they prioritize training and/or certifications with their preferred technology vendors? How do they stay ahead of cybersecurity threats? Do technicians undergo some sort of process to keep their skills current? Don’t hesitate to ask how they’re improving on a regular basis.

Talk with Our Team of Fort Lauderdale IT Services Experts Now. Call (305) 944-7300. Palindrome Consulting is Here to Help You Achieve Greater Efficiency Throughout Your Business.

Like this article? Keep reading:

Understanding IT Security Threat Mitigation

What Options Are Available for IT Services in Fort Lauderdale

Cloud Security for End-Users: Is the Cloud Safe to Store Your Data In?

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
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We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
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As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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