What’s the Business Case for Managed IT Services?

What’s the Business Case for Managed IT Services?

Many companies are moving towards managed IT services rather than hiring an in-house technology expert or relying on break//fix support. Why? Because it’s a more cost-efficient, reliable manner of handling your information technology. After all, hiring in-house tends to be costly as you’re paying a salary, benefits, and other expenses while relying on break/fix tends to be unreliable as you’re constantly dealing with the same issues over and over again. You’ve read all about managed IT services throughout our buyer’s guide, but now, we want to focus on what the business case is. At the end of the day, most people want to understand one simple question when it comes to investing in managed IT services: “what’s the point?”

Let’s take a look at what managed IT services can do in action. Below, we’ll outline a few examples of how they work in the modern business…

Example 1: Less Time to Fill a Job

Let’s say you’re looking to hire someone who has experience and expertise in the technologies you’re using. You go through resume after resume trying to find someone with the exact skills you need – all the while knowing that if you eventually adopt new software, you’re going to have to pay for them to be trained on it.

Once you’ve found the right person, you’re left with a lengthy onboarding process that requires them to understand your business, technology, and plans for the future as quickly as possible – all while paying them a salary, benefits, vacation time, and other expenses. An MSP, on the other hand, is able to complete the onboarding process right away.

Plus, they’re already familiar with all of the technologies you’re using, and if they’re not, they’ll learn on their own because they’re already undergoing regular training and/or certifications on their own.

Example 2: Greater Assistance for Regulatory Compliance

Who hasn’t felt a little overwhelmed in today’s day and age where industry-specific regulations and overlapping data privacy laws are constantly evolving? If you’re hiring an in-house person or relying on break/fix support, you’re on your own when it comes to keeping up with regulatory compliance.

As we mentioned above, it’s hard enough to find an in-house person with experience in your technologies – let alone the regulations and data privacy laws you must adhere to. And break/fix support companies typically don’t handle anything proactive, such as technical or administrative safeguards to stay compliant.

An MSP, on the other hand, can be selected based on their experience with not only your technologies, but also any industry-specific regulations you must adhere to. In many cases, they will be compliant with those regulations to ensure they’re covered while accessing your sensitive data too.