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What’s the Business Case for Managed IT Services?

Many companies are moving towards managed IT services rather than hiring an in-house technology expert or relying on break//fix support. Why? Because it’s a more cost-efficient, reliable manner of handling your information technology. After all, hiring in-house tends to be costly as you’re paying a salary, benefits, and other expenses while relying on break/fix tends to be unreliable as you’re constantly dealing with the same issues over and over again. You’ve read all about managed IT services throughout our buyer’s guide, but now, we want to focus on what the business case is. At the end of the day, most people want to understand one simple question when it comes to investing in managed IT services: “what’s the point?”

Let’s take a look at what managed IT services can do in action. Below, we’ll outline a few examples of how they work in the modern business…

Business Case Managed IT Services

Example 1: Less Time to Fill a Job

Let’s say you’re looking to hire someone who has experience and expertise in the technologies you’re using. You go through resume after resume trying to find someone with the exact skills you need – all the while knowing that if you eventually adopt new software, you’re going to have to pay for them to be trained on it.

Once you’ve found the right person, you’re left with a lengthy onboarding process that requires them to understand your business, technology, and plans for the future as quickly as possible – all while paying them a salary, benefits, vacation time, and other expenses. An MSP, on the other hand, is able to complete the onboarding process right away.

Plus, they’re already familiar with all of the technologies you’re using, and if they’re not, they’ll learn on their own because they’re already undergoing regular training and/or certifications on their own.

Example 2: Greater Assistance for Regulatory Compliance

Who hasn’t felt a little overwhelmed in today’s day and age where industry-specific regulations and overlapping data privacy laws are constantly evolving? If you’re hiring an in-house person or relying on break/fix support, you’re on your own when it comes to keeping up with regulatory compliance.

As we mentioned above, it’s hard enough to find an in-house person with experience in your technologies – let alone the regulations and data privacy laws you must adhere to. And break/fix support companies typically don’t handle anything proactive, such as technical or administrative safeguards to stay compliant.

An MSP, on the other hand, can be selected based on their experience with not only your technologies, but also any industry-specific regulations you must adhere to. In many cases, they will be compliant with those regulations to ensure they’re covered while accessing your sensitive data too.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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