20 years
15 employees
60 clients
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

How to Find the Right IT Services in Pembroke Pines

Your staff is tired of slow networks and your IT department is ready to mutiny. What do you do? Turn to the professionals at Palindrome Consulting to help boost operational effectiveness.  

Any time you are hiring a key individual or partner for your business, it’s worth a little extra time to ensure that you’re making the right decision. It’s not unusual to have a good rapport with the sales team, but it’s extremely important that you are comfortable with the individuals providing everyday support, too. Technical merit is important, but it’s just as vital to the future success of your business that you fully understand your contract and have a high level of trust with your new provider of IT services in Pembroke Pines. Use these suggestions and questions to help vet your next IT partners.

Finding Your Ideal Provider for IT Services in Pembroke Pines, Florida

Do you have an idea of what your optimal IT services provider looks like? There is no one-size-fits-all answer, as the type and scale of the support required depends on the unique needs of your business. One of the first requirements is finding an organization that can support the specific technology that is currently utilized in your business. For instance, if you’re an all-Mac company you’ll need a team that is comfortable supporting Apple products. While many IT services in Pembroke Pines, Florida offer similar solutions, the difference is often found in the service levels that you receive once you have signed your contract.

Thoroughly Vet Your IT Services Provider Before Signing a Contract

Nearly every IT service provider will offer you a list of references upon request, but you might be surprised how few people take the time to research their potential technology partner. It’s best to leave no stone unturned during the vetting process and be sure to ask the tough questions, including:

  • How long have you been a managed services provider?
  • May I meet the team that will be servicing my account on a day-to-day basis?
  • Will you make recommendations to fix gaps, or simply wait for technology to break before taking action?
  • Do you have a process map and timeline of your onboarding?
  • How often will you commit to communicating with our team?
  • What happens if something goes wrong?
  • What’s your standard SLA response time?
  • Does your team maintain certifications on key software platforms?
  • Would you define your approach to cybersecurity as reactive or proactive?

Each of these questions will help you get to know your prospective vendor better. Plus, you’ll be putting your vendor on notice that you plan to hold them accountable in the future! When you find the right partner for your IT services in Pembroke Pines, they will appreciate an approach of shared responsibility and proactive communication because it makes their jobs easier.

The reality is that technology breaks, cyberattacks happen — and even the best IT services provider is able to predict every potential scenario. What sets a “good vendor” apart from an “amazing partner” is the way they approach a challenge. An amazing partner will dive right in with you, trying to understand what happened and quickly provide remediation to prevent additional problems. A good vendor is more likely to stick to the exact terms of their contract without providing additional strategic support that you need during a difficult time. When you’re ready to see high-quality, customer-focused tech support in action, contact the professionals at Palindrome Consulting at 786-591-0627 or chat online to schedule your free initial consultation.

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Palindrome Consulting
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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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