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Does Your Business’ IT Department Need A Little Extra Help?

Whether your IT department is too small to keep a project on track or struggles to keep up with daily support requests, the result is that your business is falling behind. Get your IT department the extra resources you need and stay on track with co-managed IT services.

Does your IT staff quickly fall behind when they have to complete a project? What about daily support tickets – is there a delay in getting them resolved?

These are common challenges that come with managing a small internal IT team. However, the solution isn’t to replace them with something else — instead, you can make them better.

IT Department

Is Your IT Department Overworked?

Overseeing a business’ technology landscape is a daily struggle.

An IT manager or internal IT staff will tend to spend most of their time just “putting out fires” one after another. As important as that is, the constant stream of requests, troubleshooting, and maintenance tasks can keep your IT personnel from tackling the larger goals you have for your business technology, including:

  • Developing comprehensive IT security measures and practices to keep your business safe
  • Major projects, such as migrations, upgrades, and relocations
  • Replacing servers and other fundamental hardware
  • Moving application workloads to the cloud

An internal person or team can only offer so much in terms of availability, time, and skillsets. You might have the most talented person or people and they will still be limited in what they can do. This imbalance of demands and resources inevitably leads to major issues…

How Can You Tell That Your Business Needs Additional IT Resources?

Why is your latest project being held up? It’s likely a result of:

  • No time: No matter how capable and efficient your IT team is, there are only so many hours in the day.
  • No money: At a certain point, a lack of cash flow will prevent you from getting that project done when you need it done.
  • No expertise: Depending on the project, it could involve a new technology that your internal staff doesn’t have experience with. Learning about the technology in question may require extensive training and costly certifications. No internal IT team can be experts in every single technology your business processes rely on.

The Limitations Of Internal IT

The fact is that your IT staff can only do so much. It’s not your fault and it’s not their fault; it’s just the reality of IT services in an increasingly complex and tech-dependent world.

No internal IT team can be experts in every single technology your business processes rely on, and even if they were, there are only so many hours in the day. However, that doesn’t mean you have to hire additional staff members and pay more in salaries, or fire the entire team and replace them with a national, remote IT service.

What’s the solution? Get the extra help you need with co-managed IT services.

What Is Co-Managed IT?

Co-managed IT services allow businesses and their IT teams to take advantage of the expertise and skill of a team of IT specialists (like Palindrome Consulting) when needed, and without paying expensive salaries or benefits. It’s an affordable solution that allows you to expand your current IT resources and make sure you always have the tech support you need.

What Do Our Co-Managed IT Services Offer Your Internal IT Department?

  • Offload Administration And Support: As your co-managed IT partner, we can handle all of the network administration and help desk tasks your IT team would normally have to handle on their own.
  • Harness Expertise: Your IT department can access our team’s expertise and extensive experience. While your team may have done one or two cloud migrations before, our team has done hundreds if not thousands of migrations, all in different industries and different needs. Put that expertise and experience to work for you.
  • Freedom of Focus: Without having to oversee network administration and helpdesk requests, your internal staff can discuss, design, and implement your projects more easily.
  • Access Industry-Leading Tools: Your team can leverage our best-in-class IT tools, allowing them to more effectively support your end users, manage assets, automate processes, and improve documentation.

Palindrome Will Help (Not Replace) Your Business’ IT Department

No matter whether your IT team is overworked or in over their heads, the solution is simple – get the extra help you need from a local IT company like Palindrome Consulting.

Via co-managed IT services, our team of experienced technology professionals can work with your existing IT staff to help pick up the slack, and keep your business covered when your IT staff is away from the office.

Don’t assume that this is just one step on the path towards getting rid of your IT team altogether. According to CompTIA, only 6% of businesses like yours that outsource their IT end up eliminating their entire internal IT presence.

Instead, you can augment your internal team with additional support from an external IT company. Don’t bother overworking your internal IT staff with an inordinate workload or tasks that are beyond their capability. With a little help from a co-managed IT provider, you can better utilize your internal IT staff and develop a truly effective IT environment for your business.

We’re here to help. We offer a range of services that can be used to augment your internal technology department’s availability and/or expertise:

  • Around-the-clock monitoring and regular maintenance to keep systems running properly.
  • Data backup and business continuity planning to keep you ready to recover.
  • Around-the-clock remote or onsite support to assist with questions and/or issues.
  • Cybersecurity solutions to protect against hackers infecting the network.

Give Your IT Department The Resources They Need With Co-Managed IT

No matter whether your IT team is overworked or in over their heads, the solution is simple – get the extra help you need from Palindrome Consulting.

Via co-managed IT services, our team of experienced technology professionals can work with your existing IT staff to help pick up the slack, and keep your business running smoothly.

Get in touch with our team to learn more about this service and what it will do for your IT department.

Schedule your No-Obligation IT Assessment with Palindrome Consulting

Schedule Now

Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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