Not Happy With Your IT Company?

Not Happy With Your IT Company?

Key points in this article:

• As IT companies grow and merge, service quality often plummets
• If your service quality has degraded in recent months, you should consider changing IT companies
• When planned and executed carefully, transitioning from one to the other can seamlessly and risk-free

Is Your IT Company Failing You?

There’s no decision more crucial than who you’re going to work with to get the best IT support. No matter what industry you’re in, you rely on technology in some way to power your operations.

That’s why it’s essential that you find the right IT company. The right IT support minimizes downtime and increases convenience in the workplace.

However, many factors can affect the service quality your IT company delivers. Even if you found a viable partner for your IT needs recently, they may become short-staffed or even undergo a merger or acquisition.

If your IT company recently merged with another or was acquired by a larger firm, you may have noticed a few new issues…

• They take longer to reply to support requests
• IT techs aren’t familiar with your company
• Resolutions are generic and ineffective

Mergers, acquisitions, and staffing shortages are a common part of the business world and can drastically affect your experience as a client of an IT company.

5 Ways Your IT Company May Be Failing You

• You can’t get in touch. A key oversight in the IT support process is how you make a support request in the first place. Does your IT company have a dedicated phone line for support requests? Or do you just get someone’s cell phone voicemail when you call? Do they have an online ticketing portal? Live support chat? Even a dedicated email? Or are you just sending an email to a general address? Communication is the foundation of the support process—if you can’t get in touch, your problems won’t get fixed.
• You’re paying for short-term fixes. Poorly maintained computers will often need quick fixes, handled by local repair shops for one-time fees.  The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to return to that shop and pay for it to get fixed again.
• Your customers are unhappy. If you can’t work as quickly or as effectively as you should, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
• You keep paying more than you expected. As in any business relationship, a key downside to look out for is the possibility of hidden fees. The wrong IT company will nickel and dime you for onsite visits and other specific services if you’re not careful. Be sure to carefully review the contract and SLA to ensure you’re aware of additional fees that may come with onsite support, support hours caps, etc.
• You’re not getting the expertise you expected. Whereas many IT companies will promote their managed services as comprehensive, that may not always be the case. Especially when the client operates in a highly specialized industry, the IT company may not be familiar with their line of business apps. It may come down to a single type of software or particular technical need, but it’s the difference between totally managed IT, and nearly managed IT.

Don’t Rush Your Migration From One IT Company To The Next

When you know you need a new IT partner, it can be difficult to approach the process patiently. Every day you and your staff struggle with ineffective IT, and unresponsive support will be frustrating.

Understand that approaching the process carefully avoids various issues that can crop up during the switch.

To avoid unnecessary downtime, configuration issues, and other problems that can stem from a poorly planned transition, make sure to follow these five steps:

1. Don’t cancel your service from your current IT provider until you have everything in place with your new IT provider.
2. Ensure you have admin access to all accounts, data, and applications and a master list of passwords and other login info.
3. Ensure your new IT company performs a cybersecurity assessment to confirm that no backdoors exist.
4. Once your new IT company is in place, you can cancel the service with your previous provider.
5. Ensure your staff knows about the change in IT support and how to use the new service.

The bottom line is that you don’t want to rush the process. If you need better IT services, but don’t know where to begin, get in touch with Palindrome Consulting today—our team follows a carefully developed migration plan to make sure you don’t encounter any obstacles.

Get In Touch With The Palindrome Consulting Team To Start Your Switch

You know you’ve found the right IT company when you’re confident you can stop worrying about your technology altogether—when you call, they pick up the phone. When they fix a problem, it stays fixed.

You need the best IT services to thrive, as simple as that. IT is at the heart of everything from productivity to security, to communication, to innovative new ways to get work done.

Here are the facts—properly chosen technology combined with true expertise can achieve real results for your company. Properly supported technology will help you streamline operations and increase communication.

That’s precisely what Palindrome Consulting offers—as your IT company. We deliver proven IT solutions and best practices to help you get more out of your business technology.

Switching IT Companies Is Easy With Palindrome Consulting

If you’re already thinking about switching IT companies, then you’re on the clock right now—you’ve recognized you need something better, and every day you hesitate to make the change, you’re accepting those problems as a part of your work life.

Book a meeting with our team to start planning your switch today.