You may have an IT company’s phone number on hand, but do they pick up you when you call? Even if you just have a basic question you need to be answered, are they ready to help? Palindrome Consulting is.
No matter the type of work you’re involved in, at some point, you need modern technology to make it happen.
Whether that calls for a complex network of servers and other hardware, or a simple desktop set up and mobile connectivity, in either case, you need technology that works.
That’s why IT support, in some form, is so ubiquitous nowadays. Whether you have a full IT department or a staff member that’s “good with computers”, you can’t get by without some form of technical know-how keeping you running.
However, not all IT support is the same. Even if you do have someone you rely on to take a look at your computer when it’s not cooperating, there’s a big difference between “putting out fires” and preventing them altogether.
The question is – do you know if your IT support is as good as it should be?
We can figure it out, right now, by answering a simple question – does the following problem sound familiar?
You can’t work.
Whether it’s a slow server that won’t let you access shared company files or a buggy email client that leaves you unsure whether your messages are actually being sent, when your computers aren’t working, you’re not working.
If you can’t work as quickly or as effectively as you should be, it’s only a matter of time before that affects your customers’ experience. And there’s nothing worse than having to face an angry customer and tell them that it’s because your computers aren’t working right.
This is only made worse when you’re already paying for IT support. When you have a problem, aren’t they supposed to deal with it?
Despite that, you keep calling, and they don’t answer. You arrange service appointments, and they come late. They “fix” problems, but they don’t stay fixed.
And still, you can’t work.
Do you know the secret to effective IT support?
It’s not expensive, flashy technology…
It’s not vendor partnerships and technical certifications…
It’s not even necessarily having the lowest monthly rate…
It’s all about the response – is your IT company there when you call them? Can you get a hold of your IT support when you need it? Are your IT services just a phone call away?
That’s why the Palindrome Consulting team is proud to deliver instant acknowledgment of reported issues. We follow that up with a 1-hour guarantee for remote support and a 2-hour guarantee for on-site support in the Miami-Dade and Broward County areas. And that’s backed up by a money-back guarantee – if you’re not satisfied with our speed of response and quality of service in the first 30 days, you’ll get your money back.
No matter what question you have that needs expert IT consulting, or regardless of any support request you make that needs a quick answer, we will immediately respond and arrange support in a timely manner.
Join the many successful businesses that get unparalleled timely support from their IT company – whether they’re looking for IT support when an issue arises or IT consulting when a change is on the horizon.
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