With so many IT support companies to choose from, it can be difficult for a Hollywood business to look past company descriptions to see what the Managed IT Services provider actually delivers. Hollywood businesses need an IT support team that does more than offer them lip service. When investing their hard-earned technology budget, companies need to access to a team of IT professionals with the skills to thoughtfully listen to their clients’ goals and assist them with achieving and maintaining their ideal IT working environment.
Palindrome Consulting is committed to actively listening to our clients’ needs to determine and meet their expectations. This foundation to thorough communication establishes a fruitful computer consulting partnership between the advisor and the client and is a critical first step to meeting a business’ outcomes.
Though most Hollywood companies do not have staff working 24 hours a day, their computer networks do work around the clock. This means that not only do their servers work 24 hours a day, so too should their IT support providers. When choosing a Managed IT Services firm, 24/7/365 availability is a key component. But there’s more to responsive IT support than simply knowing a technician is available at any hour of the day or night to take a phone call. Responsive IT support hinges upon not only listening to a customer’s current IT problem but also the quick resolution of it. Some IT providers forward calls to a call center after hours, to be handled whenever the next technician is available.
Palindrome Consulting delivers a 90% first call issue resolution rate. We are committed to keeping our Hollywood clients updated until their issue is properly resolved. If these needs are not being met via our normal support channels, clients have access to escalate their concerns to our executive team.
We provide our clients with easy access to their data 24/7/365 and also utilize independent third-party specialists to monitor the availability of our services to ensure 99.99% optimal up-time.
Our protection services also safeguard our clients’ greatest asset: their professional information. We work closely with our clients to determine their desired level of data security and to protect it from unauthorized access and tampering.
Palindrome Consulting’s Managed IT Solutions offer Hollywood businesses the following services: