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Habits You Want From Your Technology Partner

When you are running a business, you want your technology to integrate well with the other tech you use in your business and with your overall IT platform. When you run into situations where your tech fails to integrate well, it can cause serious problems—leading to lost productivity, lost data, and general inefficiency that is not desirable for any business.

IT support partnership

Choosing technology partners requires looking carefully at how those partners play with others. You want to know that your tech will integrate and operate well, which means you want a tech partner that is interested in ensuring cross-compatibility and integration. Many tech partners will be interested in such cooperation, but not all will. It is important to know what to look for in such a partner to ensure that you team up with a business that you can rely on.

Tech Partner Habits—Must-Haves from a Tech Partner

1. Interest in improving the overall experience, not just the bottom line

There are plenty of tech partnerships that develop to increase profits. After all, money drives business and it only makes sense for companies to seek arrangements that will improve their profitability. But creating the best customer experience requires more than just a focus on profitability—it also requires a real and sustained interest in ongoing improvement, which necessitates cross-pollination.

You want a partner who wants to ensure that everything works and strives to avoid tech silos that inhibit customers and companies alike. However, you also want a partner who will offer ideas for improvement and accept constructive feedback for their own improvement. The sharing of knowledge and insight and interest in such sharing makes a great tech partner.

2. Willingness to be part of a team

It may seem like asking too much for a tech partner to treat your business and the other tech vendors you work with as a team—but the fact is, you need a team player to achieve your goals. Sure, it can take some serious self-reflection on the part of one business to decide to team up with another business and actively engage in such teamwork, especially if there is a fear of missing out on extra earnings. But the long-term benefit of teamwork will yield future rewards that are otherwise unachievable. The tech partner that is willing to forgo a little extra profit today for benefits for the entire team, later on, is one worth keeping.

3. Interest in a long-term partnership

Many of the best results are only achievable through long-term planning and implementation. Some tech partners may see the option of a partnership as more of a short-term advantage that is not worth maintaining for the long-term. These potential tech partners fail to realize that whatever short-term benefits they can get now will pale in comparison to the benefits they could realize through long-term engagement and partnership. Of course, the challenge of long-term relationships is that they typically require some sacrifice on the front-end. Tech partners that are wise enough to see the value in such early sacrifice are more likely to benefit your business in the future.

4. Desire to contribute to the partnership

One of the best ways to facilitate a successful partnership in technology is to give as much access to your technology base as possible. There are many reasons for this need. For example, by giving as much open access to their technology base and IT stack as they can—within reason—a tech partner can make it much easier and faster to develop integration between their tech and the tech of other partners. The harder partners have to push to gain access to the information they need, the longer it will take to achieve true integration. It is possible that with enough pushback on access, a partner could just give up on the idea of achieving integration and go somewhere else.

5. Seek regular and open communication

The need for communication in business is significant when partnering with tech vendors and service providers. You want a company that will keep you up to date about everything that is going on—at least all the things that are relevant to you and your business—and you want a company that will take your need to communicate seriously. When you want to communicate, your partner should be available or make themselves available at a reasonable time. You also need to know what your partner wants and expects out of the business relationship, just as your partner should know what you want and need out of the partnership.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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