Our Core Values, Mission, and Vision

Did you know that businesses are far more likely to hire an IT support team that shares similar values and a common commitment to work ethic? How much do you know about your current Managed IT Services provider?

What Makes Palindrome Consulting Different?

Businesses like to partner with like-minded companies for outsourced IT services. This unity of both purpose and protocols empowers the building of strong relationships secured on the backbone of mutually shared values and goals.

Palindrome Consulting is dedicated to our mission of setting the bar high with our commitment to being the front runner in the IT support industry through a relentless pursuit of excellence in our products and services.

To promote only the highest quality IT support solutions for our valued customers, we invest significant time and resources into continuing education for our employees – helping them become the most effective IT consultants they can be. The acquisition of superior in-depth market knowledge, skills, and experience results in better care of you, our client.

Being the essential trusted IT partner that our clients need is our vision. We devote ourselves to delivering superior solutions through great communication and expertise.

Five Pillars of Palindrome Consulting’s Service Delivery

  • The provision of the most current IT offerings for each industry
  • A commitment to ethical work practices
  • The delivery of cost-conscious and exemplary IT solutions
  • A dedication to maintaining extensive and up-to-date industry knowledge
  • The building of a reputation for meticulous attention to detail

 

What is the Palindrome Consulting Client Bill of Rights?

Palindrome Consulting makes it our priority for our customers to be 100% satisfied with our products and services. To this end, we have crafted a Bill of Rights, which clearly outlines all that we pledge to provide for each of our customers.

  • The right to be listened to: We believe that clients should be carefully listened to, ensuring their true needs and expectations can be determined and met.
  • The right to see a clear description of all charges with no hidden fees: We provide complete consistency across our quote, including a service contract and monthly invoice.
  • The right to access your data anytime, anywhere: We understand that YOU own your data, so we provide easy access to it 24–7–365.
  • The right to 99.99-percent uptime of your services: We utilize independent, third-party specialists to monitor the availability of our services to ensure optimal uptime.
  • The right to data security, both in transit and at rest: We work with clients to determine their desired level of data security and safeguard it from unauthorized access and tampering.
  • The right to e-discovery and audit support: We provide advanced search tools and all necessary certifications to help you quickly respond to any audit or e-discovery request.
  • The right to escalate your concerns if you feel that your needs are not being met: We encourage you to contact our executive team if your needs are not met via our normal support channels.
  • The right to have the people you prefer to work with you: We encourage you to communicate with us to share feedback regarding the engineer who has been assigned to your account.  We want your IT technician to be a great fit for your business, both technically and personally.
  • The right to update or resolution on service requests within 24 hours: We deliver 90-percent first-call resolution and promise to keep you updated until your issue is resolved.

To achieve excellence and be the industry leader by empowering our employees with the knowledge and resources necessary to maximize their effectiveness to our clients’ needs with superior in-depth market knowledge, skills, and experience.

Our Vision

To become the essential trusted IT partner and expert for our clients by delivering superior solutions through great communication and expertise.

Our Core Values

We create superior opportunities for our clients to stay ahead of their competitors with the latest developments in technology while providing exemplary, ethical and reasonably priced IT management and protection services for our clients’ greatest asset, their professional information.

Palindrome Consulting’s founding principles are based on extensive industry knowledge, meticulous attention to detail and quality services while keeping a watchful eye towards our clients’ expenses. Achieving a reputation for excellence and being known for our values is a bold vision that has served us well by ensuring our clients’ confidence in our team and company.

Know Someone Suffering From Bad IT Support?

Palindrome Consulting Wants To Help!