22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Bill of Rights for Palindrome Clients

  • The right to be listened to: We believe that clients should be listened to so needs and expectations can be determined and met. Computer consulting is a partnership between the advisor and the client. If someone starts out by talking to you, or trying to sell you something, it means that they are not listening to you and will never satisfy your needs.
  • The right to see a clear description of all charges with no hidden fees: We provide complete consistency across our quote, service contract and monthly invoice.
  • The right to access your data anytime, anywhere: We understand that YOU own your data, so we provide easy access to it 24–7–365.
  • The right to 99.99-percent uptime of your services: We utilize independent, third-party specialists to monitor the availability of our services to ensure optimal uptime.
  • The right to data security, both in transit and at rest: We work with clients to determine their desired level of data security and safeguard it from unauthorized access and tampering.
  • The right to e-discovery and audit support: We provide advanced search tools and all necessary certifications to help you quickly respond to any audit or e-discovery request.
  • The right to escalate your concerns if you feel that your needs are not being met: We encourage you to contact our executive team if your needs are not met via our normal support channels.
  • The right to have that people you prefer to work with you: We encourage you to communicate with us in regards to which engineer is assigned to your account. They have to be a great fit, technically and personally.
  • The right to an update or resolution on service requests within 24 hours: We deliver 90-percent first-call resolution and promise to keep you updated until your issue is resolved.

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Palindrome Consulting
4.9
Based on 13 reviews
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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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