23 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Best of Both Worlds

IT support used to be in person; someone came to your desk. Then, remote tools improved. Now an IT staffer can access your screen from anywhere, sometimes even without your permission. Palindrome brings back the friendly deskside IT Support and infuses it with modern, efficient, user-consented Remote Support.


Face-to-face contact facilitates relationship building. By having staff perform site visits, they become an extended member of the team. This builds confidence in your IT Team. Having an IT Support person at your desk allows them to understand how the issue affects work output. This inspires a higher level of accountability in the IT team.

Hardware Installs and Repairs

With the prevalence of Remote Support, users are often expected to do some of their own hardware maintenance. A voice on the phone may tell you to check the cables or to remove and reseat the printer toner. This is wasting staff time under the guise of IT Support. For installs, hardware might be shipped, and then staff must set it up themselves. Once again, this is time wasted. Far better to have an IT Team who will visit so they can do the entirety of their job, rather than taking staff members focus from their own work, the work that drives your business.

Software Implementation

Big software implementations are a stressful time. Things can go wrong. If they do, you want someone on the floor who can help, rather than someone on the end of a phone line.

While You Are Here

While onsite, IT staff inevitably do additional jobs to those raised. When IT Support is visible, staff remember those niggly issues they have, and often they can be resolved on the spot. This is both an efficient use of time, and a morale boost for staff.

Change is constant, and nowhere more so than in IT. Remote Support is the standard model right now. Palindrome does not mindlessly follow the status quo. We see the benefits of a mix of Remote and Onsite Support. Let us show you the advantage that a mixture of on-site and remote service can be to your business.


Schedule your No-Obligation IT Assessment with Palindrome Consulting

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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