Best of Both Worlds

IT support used to be in person; someone came to your desk. Then, remote tools improved. Now an IT staffer can access your screen from anywhere, sometimes even without your permission. Palindrome brings back the friendly deskside IT Support and infuses it with modern, efficient, user-consented Remote Support.

Troubleshooting

Face-to-face contact facilitates relationship building. By having staff perform site visits, they become an extended member of the team. This builds confidence in your IT Team. Having an IT Support person at your desk allows them to understand how the issue affects work output. This inspires a higher level of accountability in the IT team.

Hardware Installs and Repairs

With the prevalence of Remote Support, users are often expected to do some of their own hardware maintenance. A voice on the phone may tell you to check the cables or to remove and reseat the printer toner. This is wasting staff time under the guise of IT Support. For installs, hardware might be shipped, and then staff must set it up themselves. Once again, this is time wasted. Far better to have an IT Team who will visit so they can do the entirety of their job, rather than taking staff members focus from their own work, the work that drives your business.

Software Implementation

Big software implementations are a stressful time. Things can go wrong. If they do, you want someone on the floor who can help, rather than someone on the end of a phone line.

While You Are Here

While onsite, IT staff inevitably do additional jobs to those raised. When IT Support is visible, staff remember those niggly issues they have, and often they can be resolved on the spot. This is both an efficient use of time, and a morale boost for staff.

Change is constant, and nowhere more so than in IT. Remote Support is the standard model right now. Palindrome does not mindlessly follow the status quo. We see the benefits of a mix of Remote and Onsite Support. Let us show you the advantage that a mixture of on-site and remote service can be to your business.

 

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Palindrome Consulting
4.9
Based on 12 reviews
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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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