With the surge of IT companies that has occurred over the last few years, find the right IT company can be a challenge. The challenge becomes more complicated when you have limited knowledge of what IT is (or even means), what technology you are lacking, and what computer support companies in Ft. Lauderdale have to offer.
So, with that in mind, below, we cover the basic of computer support. What do you need? What should you look for? Which company can deliver the best support?
There are a lot of words that get thrown around in the world of IT:
It is only natural to scratch your head and wonder what all this means. In some ways, they are all interconnected. For instance, in an outsourced IT company, people have different roles. An IT consultant provides recommendation & insights, managed IT oversees all of your technology infrastructures, IT security protects your system from hackers and malware, and IT support offers assistance when you need it. All of these specialists can work under the same roof, usually within the scope of managed IT.
Computer Support refers to a specialist that provides technical support for your company, your employees, your customers, or others who are closely connected to your business. A computer support specialist offers advice, education, and insight to help you better understand and utilize the surrounding technology. Computer support specialists are also known as technical support specialist, IT specialists, computer technicians, or Help Desk technician.
Now that you have a basic idea of what a computer support company does, there are specific things that you should look for to make sure the company is right for you, such as:
Network Monitoring & Maintenance
First and foremost, a computer support company should provide some type of network monitoring and ongoing maintenance to ensure your system performs well and is safe from cyber threats.
24/7 Server Support & Maintenance
The best companies offer flat-rate, fully-managed server support. This includes monitoring, maintenance, and remediation when necessary. Since all of your digital assets (software, data, employee & customer information) are located on the server, you should go with a company that offers 24/7 monitoring. This ensures that someone is safeguarding your server at all times.
Remote & On-Site Help Desk Support
The Help Desk is the most vital element to any computer support company. If you want to save money and cut down on billing paperwork, then go with a company that offers an all-inclusive Help Desk service for a flat rate or single monthly fee. This is truly what one of the things that divide the customer-driven companies from the money-driven companies.
You should also ask the provider to go into detail about their remote and on-site support. The support should be:
Backup & Disaster Recovery
Think for a second what the worst-case scenarios may be for your business? Fire? Hurricane? Security Breach? Power outage? Whatever it is, the support company needs to provide the type of data backup & disaster recovery that can handle those worst case scenarios.
The company should provide a bullet-proof system with several layers of protection for your data. For instance, how often does the system back up the data? How secure is it against cyber attacks? Can you, your employees, or your customers retrieve the data from any remote location given your levels of access & security?
Think of it this way: If your brick and mortar were to crumble right now, could you still access your data and communicate with your team? Could you still run your business, or would all operations shut down completely? This is especially important in Ft. Lauderdale with the threat of destructive weather every hurricane season.
Additional Maintenance Services
If you are looking for specific services, then find out what else the company offers that is not necessarily on their website or in their brochure. Some specialized services that a computer support company may offer include:
If you are looking for a reliable computer support company in Fort Lauderdale, then contact Palindome Consulting. We offer comprehensive IT services for small and mid-size businesses. To find out more about how we can help your business, call us at 305-944-7300.