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Palindrome Consulting: Quality Computer Support In Fort Lauderdale

With the surge of IT companies that has occurred over the last few years, find the right IT company can be a challenge. The challenge becomes more complicated when you have limited knowledge of what IT is (or even means), what technology you are lacking, and what computer support companies in Ft. Lauderdale have to offer.

So, with that in mind, below, we cover the basic of computer support. What do you need? What should you look for? Which company can deliver the best support?

What Is Computer Support?

There are a lot of words that get thrown around in the world of IT:

It is only natural to scratch your head and wonder what all this means. In some ways, they are all interconnected. For instance, in an outsourced IT company, people have different roles. An IT consultant provides recommendation & insights, managed IT oversees all of your technology infrastructures, IT security protects your system from hackers and malware, and IT support offers assistance when you need it. All of these specialists can work under the same roof, usually within the scope of managed IT.

Computer Support refers to a specialist that provides technical support for your company, your employees, your customers, or others who are closely connected to your business. A computer support specialist offers advice, education, and insight to help you better understand and utilize the surrounding technology. Computer support specialists are also known as technical support specialist, IT specialists, computer technicians, or Help Desk technician.

What to Look for in a Computer Support Company

Now that you have a basic idea of what a computer support company does, there are specific things that you should look for to make sure the company is right for you, such as:

Network Monitoring & Maintenance

First and foremost, a computer support company should provide some type of network monitoring and ongoing maintenance to ensure your system performs well and is safe from cyber threats.

24/7 Server Support & Maintenance

The best companies offer flat-rate, fully-managed server support. This includes monitoring, maintenance, and remediation when necessary. Since all of your digital assets (software, data, employee & customer information) are located on the server, you should go with a company that offers 24/7 monitoring. This ensures that someone is safeguarding your server at all times.

Remote & On-Site Help Desk Support

The Help Desk is the most vital element to any computer support company. If you want to save money and cut down on billing paperwork, then go with a company that offers an all-inclusive Help Desk service for a flat rate or single monthly fee. This is truly what one of the things that divide the customer-driven companies from the money-driven companies.

You should also ask the provider to go into detail about their remote and on-site support. The support should be:

  • Highly responsive — no automated phone systems
  • Accessible — multiple forms of contact such as email, phone, and desktop client portal
  • Prepared — they’ve seen it all, so they know what to expect
  • Customized — your business is unique

Backup & Disaster Recovery

Think for a second what the worst-case scenarios may be for your business? Fire? Hurricane? Security Breach? Power outage? Whatever it is, the support company needs to provide the type of data backup & disaster recovery that can handle those worst case scenarios.

The company should provide a bullet-proof system with several layers of protection for your data. For instance, how often does the system back up the data? How secure is it against cyber attacks? Can you, your employees, or your customers retrieve the data from any remote location given your levels of access & security?

Think of it this way: If your brick and mortar were to crumble right now, could you still access your data and communicate with your team? Could you still run your business, or would all operations shut down completely? This is especially important in Ft. Lauderdale with the threat of destructive weather every hurricane season.

Additional Maintenance Services

If you are looking for specific services, then find out what else the company offers that is not necessarily on their website or in their brochure. Some specialized services that a computer support company may offer include:

  • Vendor management: The company will shop, purchase, maintain, and replace all hardware, software, & equipment. They try to look for the best deals and find the most reputable vendors. They also look for products that match your company’s needs. The company auto upgrades new software updates as they come out and keeps your SaaS or HaaS subscriptions up-to-date.
  • Cabling & wiring: When it comes to cabling, a support company should streamline and simplify your the cable network. You should have fewer cables and a simple way of structuring and mapping the wiring throughout the building. Companies should also implement quality, durable wiring that can handle your work environment.

Dependable Computer Support Company Fort Lauderdale Service

If you are looking for a reliable computer support company in Fort Lauderdale, then contact Palindome Consulting. We offer comprehensive IT services for small and mid-size businesses. To find out more about how we can help your business, call us at 305-944-7300.

Schedule your No-Obligation IT Assessment with Palindrome Consulting

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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