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What Are the Potential Challenges of Managed IT Services in Fort Lauderdale?

In theory, managed IT services should work for everyone. After all, the services offered are incredibly valuable, especially when you’re paying a flat-rate monthly fee for everything you need – from monitoring to maintenance to data backup and everything in between.

But here’s the thing: despite every MSP offering similar services, the way they provide those services can differ greatly. Although some challenges simply come with the investment, many challenges are specific to the MSP you’re choosing and whether or not they’re able to deliver on their promises.

So what are the potential challenges of managed IT services? Here are the main ones we’ve seen businesses experience:

A Never-Ending Onboarding Process

Some MSPs have the onboarding process down to a few weeks at most, but not all of them can do that. Sometimes, after you’ve signed the contract, you end up in a never-ending onboarding process with dozens of phone calls, project plans, and meetings. The right partner should be able to accomplish what they need within a couple of weeks. Make sure you ask ahead of time:

  • How long will it take to create a technology roadmap?
  • Do you have documentation for your onboarding process?

A Lack Of Answers Despite Getting Tons Of Alerts

Once you’re onboarded, you’re going to receive the occasional alert about your network in relation to its health, performance, and in some cases, security threats that were handled. But if you’re getting 20+ alerts a day that leaves you with questions that go unanswered, there’s a problem. Your MSP should explain any alerts to you – letting you know whether or not they’re important or worrisome.

A Sense Of Confusion Regarding Who To Call

If you don’t have an account manager, this may happen. And oftentimes, it’s incredibly frustrating to call the main office and speak with someone new each and every time you have an issue or question regarding your technology. This is a red flag that shows you’re not properly managed to the degree in which you should be.

A Lack Of Transparency In Terms Of Pricing

This happens all too often. Unfortunately, there’s no set standard for pricing in the industry, but that doesn’t mean an MSP has the right to charge you extra for all sorts of things that SHOULD be included. They should always be upfront and honest about anything “extra” that arises and get your permission before performing any work that may cost more than your monthly plan typically does.

A Difference When It Comes To Company Culture

Every company has its own unique culture, but it’s important to have similar values with the third-parties you’re choosing to partner alongside. After all, you’ll be working closely together for years to come. There’s nothing more frustrating than finding out that although you value honesty, they’re willing to throw that out the window to make a quick buck.

A Frustrating Tendency To Use “Tech Speak”

Some MSPs tend to use a lot of “tech speak” in terms of jargon and terms you may not understand. In a very technology-oriented business, this happens from time to time. But it can be frustrating if they’re always using a language you’re not clear on, so you have to ask for clarity or “plain language” constantly.

If you would like to avoid as many challenges as possible, especially the ones listed above, click here to get in contact with one of our representatives or call us at (305) 944-7300.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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