24 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Reset Your Computer System Today Using Windows 10

Do you need to reset your computer system? Resetting is different from simply refreshing or restoring a computer system. Resetting means reinstalling Windows but during the process, you delete your personal settings, apps (unless the apps originated with…

Reasons for Choosing Microsoft Teams as an Alternative to Zoom

Microsoft Teams as an Alternative to Zoom COVID- 19 induced lockdowns and social distancing measures helped spur Zoom’s growth. The video conferencing app managed to attract 300 million users by April 2020 compared to 10 million in December.…

What is An Incident Response Plan?

Redefining How Business Leaders Respond To An Incident IT consultants and providers want to believe they have disaster recovery and business continuity all figured out. They set up back-ups and assume that no matter how terrible the disaster,…

Convert a User Mailbox to a Shared Mailbox in Microsoft 365

How to Convert a User Mailbox to a Shared Mailbox in Microsoft 365 After converting your regular mailbox to a shared mailbox in Microsoft 365, you retain all your existing calendars and email. The only difference is that…

What Does $150K Ransomware Payment Say About Your Cybersecurity?

$150K Ransomware Payment A recent news piece published by Tech Republic highlights the discouraging reasons why too many businesses fall prey to hackers and pay ransoms for their digital property. Perhaps nothing adds insult to injury quite like…

What’s the Best Way to Switch IT Managed Service Providers?

The Best Way to Switch IT Managed Service Providers The COVID-19 lockdowns have naturally changed how many organizations and companies operate. Educational institutions are embracing virtual classes, events that were previously held in person are now fully virtual, and a…