20 years
15 employees
60 clients
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Convert a User Mailbox to a Shared Mailbox in Microsoft 365

How to Convert a User Mailbox to a Shared Mailbox in Microsoft 365 After converting your regular mailbox to a shared mailbox in Microsoft 365, you retain all your existing calendars and email. The only difference is that…

What Does $150K Ransomware Payment Say About Your Cybersecurity?

$150K Ransomware Payment A recent news piece published by Tech Republic highlights the discouraging reasons why too many businesses fall prey to hackers and pay ransoms for their digital property. Perhaps nothing adds insult to injury quite like…

What’s the Best Way to Switch IT Managed Service Providers?

The Best Way to Switch IT Managed Service Providers The COVID-19 lockdowns have naturally changed how many organizations and companies operate. Educational institutions are embracing virtual classes, events that were previously held in person are now fully virtual, and a…

Microsoft Edge Browser FAQ

Have You Tried The Microsoft Edge Browser? Microsoft’s Internet Explorer has been around from the early beginnings of the World-Wide Web. Over the years, it was sometimes immersed in controversy since it was “built into” some previous Windows…

Internal IT vs. Outsourcing IT

Internal IT vs. Outsourcing IT: The Value of Outsourcing to an MSP The question of whether to outsource or rely on an internal IT team is common. Services that were once considered ‘nice to have’ are now necessities.…

Alleviate Customers’ Booking Frustrations with Microsoft Bookings

Microsoft Bookings: Part Of Your Microsoft 365 Subscription For service-based businesses, a significant paint point in the customer experience is the simple process of scheduling an appointment. A traditional appointment-booking system requires the customer to call (or email…