22 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

Why Can’t My Outsourced Support Team Fix My IT Problems?

Not all IT support firms are made the same. But your IT support provider should deliver on the promises they made – the same promises that led you to hire them in the first place. Among the most common reasons why IT support companies don’t deliver reliable service are the following:

  • Inadequate/mismatched skillsets
  • Lack of required knowledge and technical expertise to make recommendations
  • Overstretched professionals that lead to a reduced focus on your project
  • Lack of sincere effort
  • Underbidding for your project and losing motivation after winning it

All of these factors can lead to eventual financial and operational risks –something your business shouldn’t have to face.

Managed Services: The Solution for Unreliable IT Support

More and more companies are turning to Managed IT Services to address their problems with conventional in-house IT teams or outsourced IT support firms that are ill-equipped to deal with today’s technology scene.

Unlike conventional outsourced IT support, Managed IT Services operate as an extension of your business. The primary focus of these companies is to take care of all aspects of your technology infrastructure to keep it optimized to promote always-on IT that runs smoothly on a 24/7/365 basis.

Here are just a few of the most compelling reasons why companies are choosing to make the switch to Managed IT Services providers:

  • Proactive management of IT issues
  • Improved ROI
  • Remaining up-to-date with cybersecurity developments
  • Deployment of high-level and advanced cloud solutions
  • Optimization of IT systems with minimum downtime
  • Streamlined, efficient management
  • Maximum flexibility for scaling of services

In a nutshell, Managed IT Services providers offer a more specialized IT management experience. Since their services are tailor-made to meet the requirements of your business, your IT systems remain optimized, secure, and primed to support the industry-specific work you do on a daily basis.

How Can Palindrome Consulting Solve My IT Support Issues?

Palindrome Consulting offers a full suite of Managed IT Services that can address any IT issue your business faces.

We take complete ownership of your IT infrastructure to ensure our Fort Lauderdale clients have the fully functional, customized IT systems they need to support their workflow and realize their ideal IT working environment. We have the team, the tools, and the technical expertise to identify problems and solve them swiftly to prevent unnecessary downtime or threats of cyberattacks.

Palindrome Consulting works proactively to address IT matters in a systematic and holistic fashion. Our approach hinges on the provision of continuous monitoring, management, and maintenance to provide our valued Fort Lauderdale customers with an IT infrastructure that is both secure and optimized to support your organizational objectives. We make your IT our focus, so you can focus your team’s efforts on what matters the most: growing your business.

 

Schedule your No-Obligation IT Assessment with Palindrome Consulting

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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