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Managed IT Services Explained

What better way to define the concept of managed IT services than looking at the history behind them. Essentially, it all started when the internet and computers entered the picture. Businesses started embracing the internet and computers in the early 1990s, but along with embracing technology came maintenance and troubleshooting challenges. When things broke, businesses would reach out to a local technology provider to fix them. This was known as break/fix support, which was incredibly popular because businesses didn’t have enough technology, or better yet, enough reliance on technology to hire people to service their machines.

As the 1990s came to an end, technology began to evolve even more – with printers, fax machines, and all sorts of hardware entering the workplace. In a few short years, the break/fix model no longer made sense. Businesses couldn’t withstand downtime any longer, and as a result, they needed a more proactive approach that kept problems from happening in the first place.

This is when managed IT services came to light as application service providers started offering remote support as an option. Initially, businesses would pay for remote monitoring and maintenance of the network and servers. But as technology continued to evolve, the services available through a managed IT services model grew:

  • Remote firewall administration
  • Managed security services
  • Mobile device management
  • Managed print services
  • And much more

Business Team Discussing Managed IT Services In Fort Myers

What Are Managed IT Services?

Managed IT services refers to the proactive prevention of technology issues through a range of services, such as remote monitoring, regular maintenance, cybersecurity solutions, and more. An MSP (managed services provider) takes over the information technology infrastructure – becoming responsible for all functions outlined in the service level agreement. The business maintains ownership of the equipment, in most cases, while the MSP delivers the services necessary to keep that equipment running at peak performance. They manage:

  • Workstations
  • Mobile devices
  • Other hardware
  • Software
  • Networking equipment (routers, switches, etc.)
  • Cabling
  • And more

There are various types of managed IT service offerings – starting from basic plans covering remote monitoring and maintenance to more complex plans covering cybersecurity and industry-specific compliance. But behind every managed IT service offering is the basic idea of transferring the burden of technology from the business to the MSP – all at an affordable flat-rate monthly fee.

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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