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Palindrome Consulting Blog

Palindrome Consulting has been serving the Hollywood area since 1999, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

7 Ways Cyber-Criminals Get Into Your Head…and Into Your Data (And 7 Ways to Get them OUT!)

Ways Cyber Criminals Get Into Your Head.and Into Your Data 1

According to a 2018  Small Business Trends survey, 58% of all cybercrimes committed last year targeted small businesses, and most of these crimes came in the form of a “social engineering” attack. Social engineering is a mode of cybercrime that’s used to lure well-meaning individuals into breaking normal security procedures. These attacks appeal to their targets vanity, authority or greed to exploit and steal from their victims. Even a simple willingness to help can be used to extract sensitive data. An attacker might pose as a coworker with an urgent problem that requires otherwise off-limits network resources, for example.

These attacks can be devastatingly effective, and extremely difficult to defend against.

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It’s All In The Agreement: 8 Things To Look For In Any Managed Services Contract

Fotolia 188156276 XS Signing AgreementRegardless of the size of your business, if you are looking at managed IT services, you want to feel confident that you are getting the best value, especially if you have been presented with a price that seems too good to be true. Remember, if it seems too good to be true, the “deal” probably is not going to meet your expectations.

One way you will want to establish where the real value of the agreement lies is in…the actual agreement! Make sure you have read, (and fully absorbed,) the written Managed Services contract provided by the MSP before you sign on the dotted line.

How should you approach an outsourced MSP agreement?

When it comes to outsourcing your IT services, it's important to understand that the benefits to your business should be part of the valuation of the agreement with the MSP. Are the services promised at the proposed cost going to accomplish what you need to leverage your staffing for your IT needs while providing the protection, maintenance and support your business requires? 

IT outsourcing can, in fact, save money while filling the gaps for your business. Where the savings are realized include reduced downtime, access to experienced experts on an as-needed basis, streamlined procedures and the overall efficiencies that come from a proactive approach to infrastructure support. Strategic outsourcing is a partnership, not a hand off.

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7 Must-Follow Steps to Getting The Most From Your Managed Services Provider

7 must follow steps to getting the most from your MSP 2

The decision to move your IT management and operations to a managed services provider (“MSP”) can offer your organization a multitude of benefits and opportunities to grow your business. The right managed services partner can help you manage a complicated, every-changing internal technology network (without blowing through your IT budget) and allow you focus on making dynamic business decisions that move your company forward.

However, the increasing range of expertise, technology and management models can make choosing an MSP a difficult task. MSP relationships can be as varied as working with a partner who takes full operational control of your IT operations, to a smaller-scale arrangement where an existing IT staff relies on an MSP to augment existing skill sets and provide backup support where needed. Choosing the right provider is essential for successfully migrating your network to an outsourced network operations center. Making sure to do your “due diligence” and take the time necessary to select the right MSP partner can help you avoid making a rushed, uninformed decision that can lead to costly and time-consuming mistakes.

Knowing what to look for, and what to expect, from a managed services partnership is critical in getting the most out of the relationship; we have put together a list of 7 critical items to consider when selecting and working with your managed services provider.

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Downtime: Why You MUST Know This Number to Keep Your Business Up & Running

Downtime is real and it’s costly. How costly exactly? Depending on the size of the organization, the cost per hour of downtime is anywhere from $9,000-$700,000. On average, a business will lose around Downtime Threat$164,000 per hour of downtime. The numbers speak for themselves.

What causes downtime? Network outages and human error account for 50% and 45% of downtime, respectively. Meanwhile, natural disasters account for just 10 percent of downtime.

When you look at the cause of downtime by data volume, the #1 culprit is, once again, human error, at 58%. As it turns out, businesses should be warier of their own employees and less of natural disasters. Obviously, hurricanes, catastrophic fires and earthquakes get most of the attention, but be warned: the bigger threat to your data is inside of your company, not the great outdoors.

So, what’s at stake for your business?

Well here is some food for thought…

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Get Ready: Florida's Hurricane Season Officially Starts Today...

It’s here. Today is June 1st, which officially opens the 2018 Atlantic Hurricane season. Yes, we’ve already seen one named storm along the Atlantic coast (Alberto, just last week); but as of today, the storm hurricane season blogseason watch should be on everyone in South Florida’s radar.

So, what should we expect for 2018? Forecasters are predicting an average to above normal season storm season and it’s expected that up to 16 named storms will develop by the end of September. Up to nine of these storms are expected to be classified as a hurricane, with as many as 4 of these rated at Category 3 or higher.

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