The decision to move your IT management and operations to a managed services provider (“MSP”) can offer your organization a multitude of benefits and opportunities to grow your business. The right managed services partner can help you manage a complicated, every-changing internal technology network (without blowing through your IT budget) and allow you focus on making dynamic business decisions that move your company forward.
However, the increasing range of expertise, technology and management models can make choosing an MSP a difficult task. MSP relationships can be as varied as working with a partner who takes full operational control of your IT operations, to a smaller-scale arrangement where an existing IT staff relies on an MSP to augment existing skill sets and provide backup support where needed. Choosing the right provider is essential for successfully migrating your network to an outsourced network operations center. Making sure to do your “due diligence” and take the time necessary to select the right MSP partner can help you avoid making a rushed, uninformed decision that can lead to costly and time-consuming mistakes.
Knowing what to look for, and what to expect, from a managed services partnership is critical in getting the most out of the relationship; we have put together a list of 7 critical items to consider when selecting and working with your managed services provider.