23 years
97.9 Customer Satisfaction Score
200k Tickets Closed
83% resolved remotely
97% Resolved within SLA Goal

45 Questions to Ask Any Potential South Florida Managed IT Services Company

Finding an MSP is a Tedious, Time-Consuming Process… We Get That. But You Need to Do Your Due Diligence and Ask the Right Questions Before Signing an Agreement.

It’s a lot of work – finding the right MSP to suit your unique needs, isn’t it? Technology plays such a critical role in virtually all businesses nowadays. You simply can’t function without your email, phones, software, and other tools that make your day-to-day work much smoother and more seamless. The choice of who is going to manage all of your information technology systems, processes, and procedures is an incredibly important decision. Before you sign an agreement, it’s important to do your due diligence and ask the right questions.

This way, you’re able to make sure all of your requirements are covered. Here are the top 45 questions we recommend asking before signing an agreement with any South Florida Managed IT Services company.

South Florida Managed IT Services Companies

10 Questions About Contracts and/or Fees

  1. Does my data belong to me if the contract is terminated?
  2. What is the process for terminating the contract?
  3. How do you qualify your employees? Do you do background checks?
  4. Do you have a cap on yearly rate hikes?
  5. Will you notify me when new charges above and beyond the agreement apply?
  6. Do you include an assessment of my environment that is not charged as a project?
  7. If not, what is your hourly rate for projects?
  8. Do I need to purchase any specific hardware to get started?
  9. Can you provide a comparison detailing the cost of managing on-premises vs. cloud?
  10. Do you have any case studies or technical spotlights that are similar to my situation?

10 Questions About Service Development

  1. What is your average network uptime performance?
  2. Do you include onsite support hours in the contract?
  3. If not, how much will I pay per hour?
  4. What metrics do you use to assess reliability and performance?
  5. What can I expect in terms of reliability and performance?
  6. How flexible are you in terms of adding or removing services later on?
  7. Will you be fixing most issues remotely?
  8. If so, is this included in the contract or an extra charge?
  9. Will you be meeting with me on a regular basis to discuss strategy?
  10. What remote monitoring management solution do you use to monitor my network?

10 Questions About Data Management

  1. Who will have access to my data?
  2. Are you compliant with the industry-specific regulations I need to adhere to?
  3. Will anyone outside of your organization have access to my data?
  4. If so, can I get a list and confirmation of their data privacy standard?
  5. What redundancy is built into the environment to keep my data accessible?
  6. How do you plan on backing up my data?
  7. Will you be testing my backups on a regular basis to ensure recoverability?
  8. Who owns my data if it’s hosted at your facility?
  9. What happens to my data in the event that you go out of business?
  10. How will my data be safe against data breaches and/or leaks?

8 Questions About Qualifications

  1. What is your hiring process for new employees?
  2. How many years have you been providing managed IT services?
  3. Will I be able to meet each team member who will be working with me?
  4. Do I have a dedicated account manager assigned to my company?
  5. What industry credentials and/or certifications do you or your team hold?
  6. Will I be working with local experts?
  7. What percentage of your business is dedicated to managed IT services?
  8. Do your team members undergo any sort of regular training and/or certification process?

7 Questions About the Support Model

  1. What are your hours for emergency/after-hours support?
  2. How do I request support?
  3. What can I expect in terms of a response to support tickets?
  4. What about resolution time for support tickets?
  5. Do you have any current statistics on satisfaction levels for your help desk?
  6. How are support tickets escalated and what does the process look like?
  7. How often are issues resolved at first contact by your help desk?

Like we mentioned, it’s a tedious, time-consuming process. There’s no getting around that. You can’t rush the decision because it’s a HUGE one – an important one that’ll make or break your ability to operate efficiently.

Schedule your No-Obligation IT Assessment with Palindrome Consulting

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Elizabeth Mitrani
Elizabeth Mitrani
17:23 06 Aug 19
Palindrome Consulting was key in establishing my business and helps me keep it running. They are the consummate... professionals, incredibly knowledgeable and are always available to help. They have gone above and beyond to ensure that I was up and running quickly and that any issues that may arise on my end or dealt with immediately. I highly recommend Palindrome Consulting.read more
Moshe Rubinstein
Moshe Rubinstein
14:57 28 Jun 19
They are there every step of the way. Responsive and timely. The full service mentality mixed with the problem solving... abilities, is what makes them an easy choice.read more
Benjamin Wainberg
Benjamin Wainberg
14:09 28 Jun 19
Palindrome Consulting is customer centric. For Palindrome Data Safety is paramount; they keep their and our systems... updated with the newest technologies and are not shy at changing to better alternatives. Their platforms are always running and in the odd case there is an event, their technical team has an awesome response time.read more
Copier Man
Copier Man
13:56 28 Jun 19
We have been using Palindrome since 2005. They make my company feel like we are #1 all the time. Expert staff are... always available to help all my users all around the country.read more
Martin Feldman
Martin Feldman
16:43 26 Jun 19
As a partner in Fischer & Feldman, P.A. we have utilized Palindrome Consulting as our IT experts for many years. In... addition to keeping our server up and running, they are available to consult on the everchanging cloud and web landscape. We could not function as a successful law firm without their constant care, attention and almost IMMEDIATE RESPONSE TIME.read more
Rebecca Fischer
Rebecca Fischer
16:39 26 Jun 19
Palindrome has been my IT company for more than 15 years. We have been through four server and computer replacements... over the years all of which went smoothly. As technology has changed Palindrome has kept us current in their recommendations and are extremely responsive when we run into a software or hardware problem. We have been through hurricanes with Palindrome and felt confident they would have us up and running as quickly as possible and despite the fact we are probably a smaller client, they have treated us as one of their most important clients. I highly recommend Palindrome and have complete confidence in their capabilities and service. They have even gone the extra mile when we wanted to donate our old computers to a children's special needs school and delivered the computers, set them up and provided service for the same. Ilan Sredni is the consummate professional and has surrounded himself with top professionals and skilled technicians.read more
Nelson T
Nelson T
20:32 25 Jun 19
Palindrome Consulting has proven itself time and time again to be the epitome of professionalism and technical... expertise. They take the time to listen to your needs and then apply their wealth of technical knowledge to create truly innovative and robust solutions. They truly deliver piece of mind.read more
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